Our MissionAs humans, there are few things more exciting than meeting someone new. At Tinder, we're inspired by the challenge of keeping the magic of human connection alive. With tens of millions of users, hundreds of millions of downloads, 2+ billion swipes per day, 20+ million matches per day, and a presence in 190+ countries, our reach is expansive—and rapidly growing.We work together to solve complex problems. Behind the simplicity of every match, we think deeply about human relationships, behavioral science, network economics, AI and ML, online and real-world safety, cultural nuances, loneliness, love, sex, and more.Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Specialist to help us handle member escalations spanning trust & safety and support policy. Our Global Escalations team investigates safety issues, abuse, bugs & app functionality issues on the platform, along with enforcing Tinder's Community Guidelines and Terms of Service.In this role you will: Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experienceInvestigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member supportInvestigate bug and app functionality reports and work with Engineering to help them resolve issuesCollect user feedback on new product and feature rolloutsBe comfortable dealing with high pressure issues, gray areas and policy/process changesAddress sensitive content issues (graphic content, hate speech, etc.)Communicate & co-ordinate with cross-functional partners across Member Experience, Engineering, Comms, Marketing, Legal, outsourced partner teams and moreContribute to or own organizational projects and consistently drive process improvements to support the team's goals and objectives.We're looking for: Minimum of 2+ years in a similar roleBasic knowledge of ZendeskAbility to understand and summarize complex cases quicklyOutstanding analytical skills and excellent judgmentHighly flexible and adaptableAbility to multitask, keep up with large volumes of emails in a fast-paced environmentOutstanding time management and prioritization skillsQuick learnerGreat teammateTech savvyStrong attention to detailsPassion for helping peopleAbility to use critical thinking and logic to isolate and resolve issuesBachelor degree or higher or equivalentAs a full-time employee, you'll enjoy:15 days of PTO, 10 annual Wellness DaysTime off to volunteer and charitable donations matched up to $15,000 annually Comprehensive health, vision, and dental coverage100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP)100% paid parental leave (including for non-birthing parents) and family forming benefitsInvestment in your development: mentorship through our MentorMatch program, access to 6,000+ online courses through Udemy, and an annual $3,000 stipend for your professional developmentInvestment in your wellness: access to mental health support via Modern Health, paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidyFree subscription to Tinder Gold$23 - $27 an hourFactors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in the posted location. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.Commitment to InclusionAt Tinder, we don't just accept difference, we celebrate it. We strive to build a workplace that reflects the rich diversity of our members around the world, and we value unique perspectives and backgrounds. Even if you don't meet all the listed qualifications, we invite you to apply and show us how your skills could transfer. Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes, gender identities, races, ethnicities, disabilities, and other lived experiences. Learn more here: https://www.lifeattinder.com/dei If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ******.
