About the Company: Gerald Metals is one of the oldest and the world's largest commodity trading companies focused purely on the merchanting of non-ferrous, ferrous, and precious metals, as well as related concentrates and raw materials. For six decades, we have distinguished ourselves as the leading market specialists in the trading of all forms of refined metals and raw materials around the world. We take pride in our well-earned reputation as a dedicated and trusted partner to top-tier miners and processors, industrial consumers, and major financial institutions.
Position Summary: This hands-on position is responsible for managing Global IT Infrastructure Services. Under the general direction of the Global Head of MIS, the objective of this role is to implement, maintain, and support a cost-effective, state-of-the-art data and telecommunications infrastructure and collaborate with users and other departments to deliver quality processes, controls, and system support to the firm. This requires hands-on, strong business and technical knowledge, an understanding of various platforms, and the current and future state of the company and the IT industry in general.
Responsibilities: Provide strategic direction and end-to-end engineering and operational processes across IT.Provide leadership and accountability for defining or improving methods for configuration management, incident management, problem management, change management, release management, service level management, availability management, and IT service continuity management.Manage the budget, planning resource utilization, and play an active role in planning the technical direction of the IT infrastructure.Identify gaps in methodologies to provide continuous improvement and redundancy within the IT department.Perform other related duties as necessary or assigned.Required Education, Experience, Skills/Abilities: Minimum of 10 years of relevant work experience, with a high degree of Cloud infrastructure, voice and data networking, systems operations, servers, storage, client computing, and production control groups.Keen sense of finding and implementing new technologies.Experience managing a technical operation supporting both transactional and decision-support computing resources for a large organization.Demonstrated management experience of 10+ people, including team leaders and individual contributors across multiple global locations.Provide overall recruitment, development, and performance management for individuals within the technology department.Experience managing many vendors' relationships.Strong contract negotiation skills, with experience making decisions and recommendations on hardware purchases based on necessity and cost, striving to increase service quality while decreasing delivery costs.Strong interpersonal skills, including the ability to develop effective working relationships with others in a global environment, a demonstrated customer focus, teamwork skills, and a willingness to share technical and business knowledge with team members.Demonstrated ability to resolve conflict, effectively problem solve, make appropriate decisions, and communicate orally and in written form effectively.Ability to mesh well with existing senior management by being a good listener, team builder, and advocate of the IT vision.Work with senior management to establish strategic direction operating policies and aid in major project planning.Demonstrated ability to implement processes and standards and effectively communicate those across the organization.Desired characteristics: directive leadership style, comfortable directing and delegating, working independently with little supervision, presenting ideas to groups, adjusting to changing conditions, self-discipline and conscientiousness to meet responsibilities, setting goals and providing direction, fostering and motivating cooperation, and strong work desire amongst subordinates and peers.Ability to travel to other offices.Ability to work in office Monday through Friday.Employee Programs & Benefits: Comprehensive medical, dental, vision, and life insurance benefits.Commuter benefits.Flexible Spending Accounts.Health Saving Account.401(k) plan with company match.Short- and long-term disability.Tuition reimbursement.Paid time off for vacation, personal, and sick time.We are an equal-opportunity employer. Our teams consist of professionals with diverse backgrounds and skill sets, all of which contribute to the efficacy and profitability of our operations. We take pride in our contributions to aiding developing economies, reducing carbon emissions, and building towards a more progressive and equitable future.
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