Job summary
Manage all aspects of retail thrift store including staffing, donation processing and pricing, sales floor presentation, and administrative oversight.
Job seniority: mid-to-senior level
Responsibilities
• Manage store logistics, inventory, and store performance/goals• Manage entire donated goods process: donation door to production area to sales floor to preparation for outlet/recycling• Merchandise sales floor• Oversee production and pricing of donated merchandise• Maintain safe and clean store environment• Provide outstanding customer service• Oversee store management team supervises daily operations• Recruit, hire, train and terminate staff• Work as a team to meet budget and production goals• Ensure adherence to organization's policies and procedures• Provide regular and accurate reporting to human resources, asset protection, safety, finance, and other departments• Complete required safety assessments• Oversee store budget, staffing, and goals
Requirements
• Customer service• Experience supervising and hiring staff• Retail management preferred• Computer skills, including email, intranet, metrics applications for data entry, Microsoft Word, webinar/conference call, etc.• Budget management and tracking• Leadership, communication, organizational, and decision-making skills• Able to read, write, and speak the English language to communicate with staff and customers• Able to move independently or with reasonable accommodation within the facility• Able to lift and carry 20-100 pounds with team lifting or mechanical assistance• Able to stand, stoop, bend, or carry for extended periods• Tolerant to extreme changes in temperature and humidity• May be required to work more than 40 hours per week• Will have to work evenings, weekends, and extended shifts to manage Goodwill store's needs• Have reliable transportation, a good driving record, valid driver's license, and proof of personal vehicle insurance• Pass background and DMV check• 3-5 years of supervisory/management experience, preferably in retail• High school diploma or equivalent
Key Skills Needed
• Customer service• Supervision and staff hiring• Retail management• Computer skills• Budget management and tracking• Leadership• Communication• Organizational skills• Decision-making• English language proficiency
Benefits
• Medical, Vision, Dental, and Voluntary Products• Paid Time Off (PTO)• 401(k) Retirement Plan + up to 4% contribution• Tuition Assistance• Flexible Spending + Health Savings Accounts• 10% Discount on ESGW Services• Employee Wellness Program• 30% Discount at Goodwill Stores• Referral Programs
