About Dialpad Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team Instrumental in the success, effectiveness and scalability of our Dialpad Sales Organization, our operations teams are critical to the employees and customers of Dialpad. The Revenue Operations organization is responsible for delivering the absolute highest levels of support and visibility to our Sales teams to ensure we are delivering on industry leading efficiency across the Sales org. Using your problem-solving skills, technical aptitude with reporting tools, and cross functional relationships, this role will aim to support and assist our internal teams to drive success and efficiencies for the sales teams.
Your role As a member of the Revenue Operations team you will focus on creating and maintaining reporting and interactive dashboards that empower business leaders to make data-driven decisions. You'll work closely with cross-functional teams, including Sales, Finance, Marketing, and Operations, to understand reporting requirements, extract and transform data, and provide actionable insights through clear, visually compelling reports. This role demands quick, accurate responses and a strong attention to detail.
What you'll do Define reporting requirements with stakeholders. Design interactive dashboards and reports. Conduct ad-hoc data analysis for strategic initiatives. Use Tableau to identify trends, opportunities, and savings. Work with Data team to ensure consistent data flows. Lead Tableau training and support sessions. Collect end-user feedback for improvements. Skills you'll bring 1-2 years in an operations or reporting analyst role. English business fluency. Experience in customer-centric hyper-growth companies. Salesforce experience. BI tool experience (Tableau, DOMO, PowerBI, etc.). Strong attention to detail with complex datasets. Excellent written, verbal, and analytical skills. Strong time management and organizational skills. Who you are Available 9am-5pm (Western, Central, or Eastern Time). Team player with a "team-first" attitude. Eager to learn and take on new challenges. Able to adapt quickly to an ever-changing environment. Goal-oriented, focused on meeting/exceeding KPIs. Passionate about working with data to improve processes. Quick to establish rapport within cross-functional teams. SaaS experience a plus. Benefits and perks Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.