Overview: About You
As our Guest Care Coordinator (Temp), you will be a key member of the team helping us attract, maintain, and recover guests while building awareness for our brand. You will be the voice of the brand to our guests. You will have the opportunity to work with a smart, passionate, dynamic, and high-energy team with lots of experience to share. We're a collaborative bunch so you can expect to have your hands in everything.
About Noodles At Noodles & Company, our mission is to always nourish and inspire every team member, guest and community we serve. We accomplish this by living our values of We Care, We Show Pride, We are Passionate, and We Love Life! We provide our team members with opportunities to learn culinary skills working with fresh food and the art of personal connection with our guests. Come join our amazing team, make new friends, develop your career, and have fun!
Benefits
Careers at Noodles are served with a side of:
Pay range: $20.00 to $22.00/hr Flexible paid time off Medical, dental and vision insurance 401(k) and stock purchase discounts Paid maternity and paternity leaves, adoption, and surrogacy benefits Discounts through our gift card program Scholarship opportunities through Noodles Foundation Monthly technology stipend Learn more about our benefits: Your Day in the Life Respond to guest feedback across the many different channels (phone, email, website feedback, etc.) – defusing complaints, making believers out of folks new to Noodles and encouraging our loyal guests to come see us more often. Respond to guests on Social Media platforms including direct messages and public posts. Become an expert in and apply brand voice when responding to guests across all channels. Investigate and discern guest issues utilizing multiple backend systems. Identify and recommend process improvements; we want our guests to have a great experience in every point of contact and are looking for the best, most efficient ways, to handle guest feedback. Identify consumer trends and report findings to provide solutions and resolve issues. Inform the Communications team to ensure anything needing to be linked between marketing, operations, training, restaurants, and supply chain is streamlined appropriately. Engage and respond to online reviews through multiple platforms. Route necessary comments to operations team and resolve all others with guest as needed. Provide cross-departmental support as needed (data pulls, reporting support, menu audits, etc.). Request may vary based on prior work experiences and knowledge What You Bring to the Team You don't get ruffled – We move at a fast speed. You take it all in stride and keep the rest of us grounded. You love to write – You're going to be doing a lot of it. You're friendly and outgoing – You're a good natured person who wants to help and isn't afraid to jump right in. You're organized – You're good at managing the details and seeing them through. You're guest service-oriented – You're all about making sure that every single guest (past, present, and future) has a great experience at Noodles. And when they don't, you're dedicated to solving the problem. You're all about solutions and consider yourself a "figure outer-er" – You may not have all the answers but you always have a possible solution in mind when presented a problem. 1-2 years of professional, customer service experience preferred Experience in Microsoft Office Suite, specifically Outlook and Powerpoint, preferred Application Deadline: We will be accepting applications for this position until 6/23/2024. Interested candidates must submit their applications before the deadline to be considered for this opportunity. We appreciate your continued interest.
Noodles is an Equal Opportunity Employer and Military Friendly - Veterans & Spouses are encouraged to apply . We are proud to be recognized on Forbes' Best Employers for Diversity and Forbes' Best Employers for Women lists and are committed to creating an inclusive and diverse environment where Noodlers can bring their full self to work.
Pay Range:USD $20.00 - USD $22.00 /Hr.Location : Address:520 Zang StreetLocation : City:BroomfieldLocation : State/Province:CO
