Join our team as a Guest Services Manager! F1 Arcade is a dynamic and innovative entertainment venue combining the thrill of Formula 1 racing with an immersive arcade experience. We are passionate about delivering exceptional experiences to our guests and fostering a vibrant, engaging workplace for our team. Located in the heart of Washington, DC, we offer a dynamic environment where guests can enjoy high-speed racing simulators, a variety of classic and modern arcade games, and a vibrant atmosphere. We're dedicated to providing an exceptional experience that keeps our guests coming back for more. The Guest Service Manager is a key member of our team responsible for ensuring an outstanding experience for every guest at F1 Arcade. This role involves overseeing guest interactions, managing service operations, and leading a team of guest service associates. The ideal candidate will have a passion for guest satisfaction, a knack for problem-solving, and strong leadership skills. The Guest Service Manager will be responsible for: Ensure all guests receive exemplary service and hospitality, addressing any issues promptly and professionally. Develop and implement strategies to enhance the overall guest experience, including personalized service and special event coordination. Monitor daily operations to ensure efficiency and adherence to company standards. Handle guest inquiries, complaints, and feedback, resolving issues to maintain a high level of guest satisfaction. Build and maintain strong relationships with regular guests and corporate clients. Implement guest feedback mechanisms and use insights to drive improvements. Plan and execute special events, promotions, and private parties, ensuring seamless coordination and execution. Collaborate with marketing and sales teams to drive attendance and create memorable experiences. Track and analyze guest satisfaction metrics, operational performance, and service quality. Prepare reports and recommend strategies for continuous improvement. The Guest Service Manager will be knowledgeable in: Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Minimum of 3 years of experience in a guest services or hospitality management role, with at least 1 year in a supervisory capacity. Exceptional interpersonal and communication skills. Strong problem-solving abilities and conflict resolution skills. Ability to lead and motivate a diverse team. Proficiency in Microsoft Office Suite and familiarity with POS systems. Enthusiastic and proactive with a passion for delivering outstanding guest experiences. Flexible and adaptable, with the ability to work in a fast-paced environment. Strong organizational skills with attention to detail.
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