Guest Services Representative

Job summary
Assist guests efficiently, courteously, and professionally in all Front Desk-related functionsMaintain Courtyard by Marriott's high standards of service and hospitalityWillingness to train in multiple areas of the hotel
Job seniority: entry level
Responsibilities
• Provide the highest quality of service to the customer at all times• Deal with guest complaints and requests promptly and effectively• Check guests in and out efficiently and in a friendly manner• Post guest charges and compute guest bills• Handle guest mail and messages• Be knowledgeable about Marriott Bonvoy Loyalty Program• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies• Take reservation requests efficiently• Answer the switchboard in accordance with proper telephone etiquette• Handle safe deposit boxes used by guests• Keep lobby and desk area clean and presentable• Have a thorough knowledge of emergency and security procedures• Be knowledgeable of local areas and attractions• Offer and handle requests for wake-up calls• Know how to clean guest rooms to standards• Clean lobby, meeting room, vending room, and back-office area• Complete training on Marriott Global Source• Perform shift start-up and end duties; make cash drops• Balance all credit cards, cash, and change fund throughout each shift• Inform management of guest or systems-related complaints or problems• Communicate with incoming staff and management by logging pertinent information• Keep maintenance informed of all maintenance needs• Keep housekeeping informed of any changes to a guest's itinerary• Pass on guest lost and found inquiries to management or Guest Room Supervisor• Assist in marketing efforts by completing Company Tracking• Must wear proper uniform at all times• Practice safety standards at all times• Be able to move luggage or packages weighing up to 40 lbs• Adhere to all work rules, procedures, and policies established by the company• Perform other duties as assigned• Fosse experience is a plus• Willingness to train on making Starbucks drinks
Requirements
• Open availability• Reliable Transportation• Effective verbal and written communication• Team player• Guest Satisfaction• Service Recovery• Responsible money handling• Outgoing Personality