Guest Services Representative, Nf-1173-02

Job Summary This position is located with Marine Corps Hospitality Services at the Marine Lodge, New River. Why Choose MCCS?


Here at MCCS, we believe in meaningful connections and opportunities for you to build and develop skills that will span throughout your entire career, and creating positive relationships that will
last a lifetime.
We provide our Marines, Sailors, and their families with everyday services and support.
We believe in serving those who serve.
Joining our world-renowned team also comes with some amazing benefits:401(k) Flex Savings Plan through Fidelity.Tax-free shopping.Access to MCCS facilities such as the child development centers, gyms, movie theaters, bowling centers, pools, golf course, auto skills center, outdoor recreation and more!Professional training opportunities to build and develop new skills. Major Duties What to expect: Registers guests and assigns rooms.
Acts as central liaison between registered guests and lodging personnel.
Issues room keys and escorts guests to rooms when necessary.Calculates and posts charges to guest accounts and balances totals with control records.Completes housekeeping reports, records of room's occupied and guest accounts.Presents statements of departure and receives payment for rooms and associated charges.
Makes, confirms and cancels room reservations on a state-of-the-art computerized reservation system.Checks out and/or sells convenience items and associated lodging equipment such as cots, cribs, linen, video equipment and tapes.
Maintains change fund.Reports problem lodging conditions and coordinates with housekeeping and maintenance to maintain rooms in ready condition.
Provides general information on the facility, its resources, and associated events.Follows proper protocol in dealing with personnel of all ranks.
May be required to issue a certificate of non-availability.This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.Performs other related duties as assigned. This position is designated "Mission Essential".
In the event of severe weather conditions or other such emergency type situations (nature or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations. Qualifications What are we looking for?
Minimum one year of general clerical and/or customer service experience required.Hotel/resort or temporary lodging facility experience preferred.Skill to operate a state-of-the-art computerized reservation system.Skill to audit accounting and reservation records.Ability to operate a computer and other office machines.Knowledge of customer service techniques to deal with various ranks of guests and situations. How To Apply STEP 1 - Qualify with Application and/or Resume.

You must meet the experience requirements described above under Qualifications.
Your application and/or resume must clearly demonstrate your relevant experience to qualify.
You must include employer, position title, position start date (mm/yyyy) and end date (mm/yyyy), pay grade (as applicable) for each position listed.

Internship and volunteer positions listed must also include the start date month and year (mm/yyyy) and end date month and year (mm/yyyy).

STEP 2 - Submit application and/or upload resume online at: https://careers.usmc-mccs.org/

STEP 3 - If prior military, upload a copy of your DD214 Member 4 or Service 2 Copy as an attachment to your profile under My Job Applications https://careers.usmc-mccs.org/.


STEP 4 - Employment Preferences, May be requested for positions graded NF-3 and below, Crafts and Trades (NA, NL, & NS), and Child & Youth (CY) positions.
If you are using an employment preference, please use this chart below to ensure your application includes the correct required documents to verify eligibility.

PREFERENCE REQUIRED DOCUMENTS Military Spouses Furnish a copy of the PCS order identifying a dependents-authorized move and the sponsor's reporting date to the new duty location.Submit a current application or resume.For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility. Veterans

Copy of DD214 citing general or honorable discharge.

Persons with Disabilities

Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.

Spouses of relocating active-duty military members applying through Military Spouse Preference Program must upload all documents listed above.
Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until declination or acceptance of a regular Full-Time or Part-Time position.
Spousal Preference may only be utilized once for each permanent relocation.

As applicable, upload all required documents above to your profile under "My Job Applications" in the MCCS Careers application portal https://careers.usmc-mccs.org/.


STEP 5 - If applicable, upload a copy of your Transition Assistance form and copy of ID card with "TA" stamped on front of card as an attachment to your profile under "My Job Applications" https://careers.usmc-mccs.org/.


Transition Assistance Program : (May be requested for positions graded NF-3 below or equivalent) Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 5.

STEP 6 - Before you press "Submit Application", be sure all requested documents have been attached or uploaded.

It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate.
HR will not modify applications, resumes, or add missing attachments.
To return to a previous or incomplete application, log into your MCCS user account.

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.

ALL ONLINE APPLICATIONS AND REQUIRED DOCUMENTS MUST BE RECEIVED BY 11:59PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING. Closing Statement GENERAL INFORMATION:

Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.
This agency provides reasonable accommodations to applicants with disabilities.
If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency.
The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation.
The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report.
Employment is contingent upon the successful completion of a Tier 1 (T1) Level Background Check Investigation.
For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002.
Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace.
The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.
Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws.

Vacancies may be filled by methods other than internal competitive procedures when it appears that the best qualified person can be obtained from other sources.
To be considered for non-competitive appointment (e.g.
transfer eligible or reinstatement eligible) you must list your current/former highest previous permanent grade held as a regular part-time or full-time department of defense non-appropriated fund employee.

Individuals selected from a vacancy announcement advertised for a flexible position may be changed to part-time or full-time at management's discretion without further competition.

CONTACT US: For any questions and/or any technical difficulties navigating through or using the Career Page send an email to ****** or contact us at (910) 451- JOBS (5627).
Applications nor documents will not be accepted via email.