Head of Bike Mechanics, Los AngelesDepartment: Operations
Employment Type: Full Time
Location: Los Angeles
Reporting To: Head of Operations
DescriptionUpway is a fast growing startup building the largest marketplace for refurbished electric bikes, and is now launching its second Upcenter in the United States after NYC, located in the West Coast. We are looking for a Head of Bike Mechanics to take over the management of the Upway workshop in Los Angeles. The team of mechanics repairs a large number of different used e-bikes and refurbishes them to excellent condition, providing Upway's customers with high-quality and vast e-bike selection.
As Head of Mechanics, you will be responsible for the entire repair process of the e-bikes and for ensuring that the e-bikes are delivered in excellent quality. You will also be responsible for building a team of mechanics, leading them by example with a problem solver mindset and a great eye for details.
Your team and yourself will work in a well-equipped Upcenter in Los Angeles dealing with e-bikes only. Due to the large selection of different e-bikes (road bikes, mountain bikes, city bikes, cargo bikes; heavily used to almost new), the activity will remain varied and challenging.
What you will doRecruit and build a successful team of bike mechanicsManage and lead the team, assessing and organizing the workload across the members and keeping motivation highBe responsible for the inspection, repair and quality control of a variety of different e-bike brands and modelsManage the inventory of spare parts and consumables to guarantee that e-bikes get repaired in record timesTogether with your team, prepare e-bikes for delivery to our customers and keep the existing stock in good shapeBring your expertise in hardware and software, and work on constantly improving our service and our e-bikesBecome an essential part of our team and bring in your ideas for optimizing the Upcenter and its operations What you will needAbility to find solutions to any complex mechanical issues, and continuously improve/test new repair processes. 7+ years of experience as a bike mechanic requiredAbility to hire and manage a team of skilled and engaged mechanics (experience leading a team of Mechanics is required). 2+ years of experience managing a team requiredAbility to continually increase the efficiency of your team through processes and organization improvementsAbility to build and manage a complex inventory of spare parts and consumablesOrganizational skills and capacity to strive working at high paceBe results oriented with strong decision-making skills and a focus on customer satisfactionCommunicate effectively, with a good knowledge of English (Spanish is a plus) BenefitsComprehensive medical, dental, and vision plansLife, accidental death, and long-term disability insurancePaid parental leaveBeing part of a fast-growing startup, and being surrounded by a talented and ambitious team that wants to build something big togetherFreedom to take on as much responsibility as you dare!Building and leading a team of mechanics and bike fanatics. You will be able to grow as a leader of this great challenge!Working on a huge selection of different e-bikes, so you will always have a variety of bike types, models and brands to challenge yourself withOpportunity to own a piece of the company - competitive equity package15% off any e-bike you purchase with Upway!
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