Head Of Customer Success.

We've been retained to locate a Head of Customer Success for a growing SAAS Market leader focused on optimization, analytics, Supply chain, and compliance.
MY CLIENT:Grown to become the leader in their space. Foundation laid to enable large growth organically and through acquisition over the next 5 years.Doubled in size in the last two years from $20M to over $40M ARR.Huge Tier 1 customers including 7-11, UPS, Avis, and BP to name a few.Market Leader with 50 of the top 100 companies in their space as their clients.World class leadership team that is looking to mentor and grow talent at all levels.Looking for a Customer Success Leader to manage and grow talent focused on a large portfolio of enterprise customers.The focus of the customer success team is customer health, adoption, onboarding, retention, renewals, project/program success.Complex SaaS/Software where enterprise customers are doing $250k to $2M ARR.SaaS CS leadership experience in Supply Chain, analytics, EHS/ESG, Compliance, field service, or operational software would be a plus.Looking for a proven CS leader that has built out CS in the past where they bring a proven track record of creating a repeatable process, presentations, playbooks on building a world class CS organization.Opening is due to growth of the company and this person will acquire a team of 7 -10 Enterprise CSMs.Location: East of Central US, remote.Contact: ******

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