Health Center Manager - Fairview Heights, Il

PLANNED PARENTHOOD GREAT RIVERS JOB TITLE: Health Center Manager STATUS: Full Time, Salaried, Exempt REPORTS TO: Regional Director of Health Care Operations SALARY: $58,656-$74,000/Year Must have or be willing to obtain the Flu, COVID Vaccines and Booster! Planned Parenthood Great Rivers offers a robust benefits package. 
Employer Paid:
Healthcare: Employee pays approximately $41.38 per pay period
Vision: Employee pays approximately $4 per pay period
Dental: Employee pays approximately $5 per pay period
Mail in pharmacy benefits
Well-being reward: Up to $200
Life Insurance: Up to $100,000
Paid Parental Leave: 8 weeks of full salary after the event (birth or adoption)
Retirement plan with up to 6% contribution after 1 year of employment
Professional Development: $1500 annually
Generous Paid Time Off: 8 Sick Days, 10 Vacation Days, 5 Care for you Days and 9 Holidays
POSITION SUMMARY Administers personnel, systems, and facilities with the purpose of achieving agency programmatic and fiscal goals specific to PPGR's health centers; maintains high standards of customer service in all activities and compliance with agency protocols, policies, and procedures.  All activities are carried out in communication with and under the direction of the Director of Health Center Operations. Requires an understanding of and commitment to Planned Parenthood's mission and core values of respect, knowledge, responsibility, choice, health, compassion, and access; practices these values in relations with internal and external customers. This position may fulfill the cell phone reimbursement policy requirements.  PRIMARY DUTIES AND RESPONSIBILITIES May include but are not limited to the following: Under the direction of the Regional Director of Health Care Operations, oversee personnel, systems, and facilities with the purpose of achieving agency programmatic and fiscal goals specific to Planned Parenthood Great Rivers (PPGR) Health Centers as assigned; maintain in these activities a customer service orientation and comply with the protocols, policies, and procedures of PPGR. ? Accept individual and joint responsibility for, and lead the Health Center's efforts to achieve: ? team accountability for Key Performance Indicators, including cycle time and visit volume ? annual health center fiscal goals in revenue, expenses, and contribution margin ? compliance with all organizational quality assurance guidelines and federal regulations including OSHA and CLIA ? patient experience measures at or above the benchmark ? a team culture that promotes equitable and inclusive behaviors ? Administer the abortion and family planning services to: ? Achieve agency goals in terms of the number of clients served and net financial contribution from operations. ? Meet internal, PPFA, and governmental standards for quality, quality assurance, and risk management. ? Cultivate in staff an understanding and support of agency goals and the primary desire to participate in the achievement of these goals. ? Hire, train, supervise, and evaluate staff who understand, commit to, and practice an inclusive customer-oriented approach to health care delivery, and in accordance with the PPGR Personnel Policies and other directives of the Human Resources Department; regularly apprise staff of agency developments and cultivate staff participation in problem identification and resolution. ? Construct the monthly staff schedule of all employees, while paying attention to individual staff member strengths in specific areas.  Oversee all areas of the health center with respect to flow and patient care.  Process all staff members' time off requests, ensuring that there is always adequate coverage in all areas of the health center. ? Demonstrate commitment to enhancement of staff skills, leadership development, capabilities, job knowledge, and, where possible, opportunity for advancement. ? Through direct supervision, enable the health center management team to independently: identify and meet customer needs within fiscal parameters; manage annual operating plans and budgets; ? provide consistent, empowering, and motivating personnel supervision; ? observe, describe, and resolve emerging problems; ? observe, describe, and successfully develop opportunities to improve operations and fiscal performance ? Implement new programs/services as well as program improvements. ? Analyze health center trends and make adjustments to health center operations and finances accordingly to support overall agency and consumer service objectives. Serves as liaison with community organizations, service organizations, and other public and private agencies in their respective communities and participates in administrative meetings and community meetings as assigned. ? Assist with the development, management, and meet the operating and capital budgets within the center.  ? Develop, manage, and meet operating objectives that support overall agency and customer service objectives. ? Ensure timely delivery of data to administrative offices and undertake analysis of data to achieve and surpass annual operating, customer service, and financial goals. ? Participate in the identification of new systems or system improvements as well as problem identification and resolution, which enhance the operations of the medical program.  ? Assist in the development of management information from available data. ? To maintain quality patient services and meet appropriate quality standards, ensure that health center audits achieve a 95% compliance rate.  If the compliance rate falls short, develop and implement corrective action plans immediately in consultation with the Regional Director of Health Care Operations and Director of Clinical Services. ? Implement and monitor new or revised administrative and medical protocols assigned by the Chief Medical Officer, Associate Medical Director, and Regional Director of Health Care Operations. ? Manage inventories and ensure that the center has the supplies and equipment necessary to carry on its services effectively. ? Manage and provide for the pro-active maintenance of professional-appearing, clean, and fully functional health center facilities.  Participate in planning, remodeling, or renovation as requested. ? Ensure routine health center security and safety.  Ensure completion of regular center security training and safety drills in cooperation with the state/local and Federal requirements, in collaboration with the affiliate Risk & Quality Manager. ? Oversee and execute financial and risk management activities including depositing and reporting of receipts and maintenance of internal controls and appropriate safety measures. ? Understands and adheres to affiliate incident reporting processes and policy, and reports incidents within 48 hours.  ? Independently identify and resolve problems and identify and propose responses to developing trends.  ? Work with the Regional Director of Health Care Operations in the development of new services.  Implement, monitor, and evaluate new programs and services as necessary. ? Effectively coordinate the health center's work with all other PPGR departments ? Take personal responsibility to remain informed about family planning methods, technology, and services offered by PPFA/PPGR and PPFA/PPGR protocols, policies, and procedures to give regular feedback to the supervisor regarding training and continuing education needs. Support other agency activities (i.e. media interviews, public policy initiatives) as they arise. ? Proficient in Health Center Assistant duties ? Other duties as assigned ? Periodic travel to affiliate locations may be required SPECIALITY AREA DUTIES: I. EPM ? Using internal software system, compile and disseminate regular departmental statistics of patients served compared to goal, and other statistics as directed  ? Utilizes expertise in EPM and EHR system configuration to provide and develop training materials ? Ensure & Tracking of staff training files (complete/accurate) ? Compile and prepare reports as indicated:  weekly clinic activity; bi-weekly financial activity; monthly per funding source; as needed for grant (i.e. HIV) and research purposes ? Spearhead and manage special projects as delegated by the Director of Surgical Services and/or VP of Patient Services ? Provide input to the Agency Training Calendar ? Assist in coordinating e-learning ? Provide Health Center with monthly formalized training for new staff. ? Ensuring that competency is established and documented by the end of the orientation phase. II. Mentorship ? Mentor Assistant Health Center Manager (AHCM), and Health Center Assistant III(HCAIII) ? Meet monthly or bi-weekly, with the Regional Director of Health Care Operations via face-to-face/ email to communicate progress  ? Work on special projects to enhance the AHCM/LHCA growth/development ? Build relationships with all mentors, and be able to answer questions and help in situations when necessary ? Adhere to the ethics and the principles of confidentiality. III Training ? Help with Patient Services Onboarding Training  ? Ensure & Tracking of staff training files (complete/accurate) ? Ensures that required CQRM program training/in-services are completed. ? Assist in coordinating e-learning ? Provide Health Center with monthly formalized training for new staff. ? Incorporate HCA and MA module training. ? Provide on-site assistance with the onboarding process (e.g. administrative) and orientation for clinical staff, including fellows/residents, students, and volunteers. ? Ensuring that competency is established and documented by the end of the Patient Service orientation phase. SUPERVISORY RESPONSIBILITIES Job includes full supervisory responsibilities, such as providing daily work direction, approval of absences or overtime, recommendations and approval regarding hiring, terminations, pay changes, or job changes. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION and/or EXPERIENCE B.S. /B.A. in a related field or professional training. A minimum of 4 years of related work experience in a health care setting desired, family planning preferred, will be considered instead of a degree.  Customer service experience is required.  Work experience and demonstrated skills in both personnel and systems supervision.  Experience demonstrating good communication skills, a trustworthy non-judgmental manner, and the ability to work with individuals of diverse backgrounds. LANGUAGE SKILLS Strong spoken and written communication skills.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers, organizations, and employees. Interactions involve information exchange, presentation skills, decision-making, problem-solving, feedback, negotiations, and training.  Contacts frequently contain confidential and/or sensitive information necessitating discretion at all times.   MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with several abstract and concrete variables. Ability to take decisive action. Work frequently requires problem analysis, the ability to prioritize and reprioritize on an ongoing basis, decision-making skills, independent judgment and/or action, creativity, mentoring, and negotiation. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to continuously talk and hear, frequently sit, stand, walk, reach, grasp, handle small objects, and use repetitive motions of the hands and wrists.  Work requires occasional bending.  Rarely requires repetitive motion of the feet.  Must be able to lift and/or move up to 25 lbs., operate a computer including keyboard, multi-key telephone. Must be able to maintain a flexible schedule and during peak activity periods work more than 8 hours per day and/or 40 hours per week. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. PPGR maintains a strict policy prohibiting discrimination based on race, color, religion, sex, pregnancy or pregnancy-related conditions, age, sexual orientation, gender identity or gender expression, economic background, national origin, citizenship, disability, marital or relationship status, military service or veteran status, or any other characteristic protected under applicable federal, state or local law.   PPGR acknowledges and owns our past and present; therefore, we seek to look inward into how white supremacy continues to show up in our organization. We have a responsibility to create a place of equity and inclusion, and we commit to dismantling racism and moving the needle to a more equitable workplace.

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