As a
Health Informatics Solutions Coordinator , you will be responsible for supporting Help Desk activities for CMS quality reporting and payment programs. You will support collaboration with internal and external customers and will address and track technical questions from healthcare providers and stakeholders regarding quality measurement, reporting, and payment program design and requirements. In addition to Help Desk support, you will support quality assurance/quality control activities and support contributions to regular reports and deliverables.
Applicants must be located in Colorado, Iowa, or Maryland. Those who are not will be disqualified.
This position is contingent upon award.
Essential Functions
Operational Support - Serve as subject matter information resource to internal and external customers. Utilize knowledge to research and resolve issues in a timely manner and to the customer's satisfaction.
Project Tasks - Provide input based on subject, program and product knowledge to the business and functional requirements for services, including enhancements. Complete tasks and deliverables on time.
Documentation - Create and update multiple formats of documentation, ensuring information is accurate, thorough, and follows established processes and compliance requirements (i.e. 508 compliance standards).
Quality Assurance - Conduct peer reviews/validation to identify issues and recommend changes if needed.
Knowledge Sharing - Contribute to the development of internal and external educational materials, including FAQs, user guides, and other guidance documents.
Miscellaneous - Perform miscellaneous duties as assigned.
Requirements
Four year degree in business, health care, IT and/or equivalent training and/or experience.
Experience in related field.
Advanced knowledge and experience working with Windows, all Microsoft Office products and other PC-based software products.
Exceptional customer service.
Excellent written and verbal communication skills.
Attention to detail.
Collaboration and teamwork.
Ability to adapt to change on the fly.
Experience working in a deadline driven environment, handling multiple tasks.
Demonstrated experience in healthcare quality improvement, healthcare information management and/or healthcare information technology (HIT) is/are preferred.
Familiarity with health care system and Quality Measurement/Quality Reporting is preferred.
Experience working in a customer support role and/or a customer service ticketing system is preferred.
Must reside in Colorado, Iowa, or Maryland.
In Colorado, this role can expect to pay $57,489 to $61,084 annually. Salary will be determined with considerations of background and experience as well as internal equity.
