Help Desk Analyst

*First 90 days will be fully on-site then after will be a hybrid schedule being 3 days a week on-site Required Skills & Experience * Associate's Degree or Bachelor's Degree in something computer related or some kind of IT experience * Strong customer service skills * Basic knowledge of PC hardware * Basic knowledge of Windows operating systems and Microsoft products * Basic troubleshooting skills * Ability to pick up new things and systems. Nice to Have Skills & Experience * Basic knowledge of 0365 * Any Mobile Device Management * Any experience with Azure * Bilingual in Spanish Job Description A client of Insight Global is building out their onsite helpdesk / desktop support team. Team members will be working emails, answering phone calls, Fresh Service for tickets. They will be doing remote and in-person, hands-on support. Tasks include full-service helpdesk/desktop support - user access, password resets, application support. Need a great attitude and customer services skills - will train you on technical skills. Looking for future employees who want to grow with the company long term. Compensation: $20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.