Help Desk Coordinator

Our Client, located in Middle River, MD is seeking a Help Desk Coordinator with at least 5 years of Help Desk experience supporting end users.
This is a temp to perm opportunity for the right candidate.
Summary: Investigates and resolves software and hardware problems of computer users by performing the following duties.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Answers, evaluates, and prioritizes requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
Determines the cause of the problem.
Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
Logs and tracks calls and maintains history records and related problem documentation.
Prepares standard statistical reports, such as help desk incident reports.
Calls software and hardware vendors to request service regarding defective products