Job Type
Full-time
Description
Zinnia Health is a fast-growing integrated healthcare company.
We value our employees and care for our clients.
Do you have unique talents that you would like to share with others?
We would love to have you join our team!
Competitive Pay Career Development Competitive Benefits & 401k Values: Integrity, Teamplay, 1% Better Each Day Helpdesk Engineer specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
They are responsible for answering queries and addressing system and user issues in a timely and professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the first contact with customers who need technical assistance via the phone or email, or in person.
Perform troubleshooting using different diagnostic techniques.
Keep current with technology.
Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
Provide quick resolution and excellent customer service.
Redirect unresolved issues to the next level of support personnel.
Provide needed information on IT products or services.
Keep record of problems and their resolution.
Follow-up with employees Provide feedback on processes and make recommendations on areas to improve.
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
Suggest improvements on procedures.
COMPETENCIES Analytical-the individual synthesizes complex or diverse information.
Problem solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Utilizes available resources to answer questions and provide solutions.
Oral communication-the individual speaks clearly and persuasively in positive or negative situations, demonstrates customer service etiquette.
Organization-the individual is able to maintain client records in an organized fashion.
Inspires and motivates others to perform well and accepts feedback from others.
Management skills-the individual includes staff in planning, decision making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; and develops subordinates' skills and encourages growth.
Quality management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness when entering information into KIPU, Salesforce & Call Tracking Metrics Judgment - the individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions.
Planning/organizing-the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.
Follows HIPAA regulations regarding client information.
QUALIFICATIONS Must have at least 2+ years of IT experience in a helpdesk.
Must have at least 2+ years of advanced Office365 experience.
Must have experience responding to service calls, troubleshooting, and repairing issues independently.
Must have Experience working with the following: Microsoft Windows 10, Microsoft Active Directory, Knowledge of Group Policy Objects, Advanced Office365 Knowledge (Dynamic Distribution Groups, Proxy Address's, Migrations, Powershell, and Intune) Bachelors degree in a related computer science field, preferred.
Must pass mandatory pre-employment screenings, including background checks and health screenings.
If you're ready to contribute to a mission-driven organization and be a catalyst for positive change, we'd love to hear from you! Join us in making a difference in the lives of those seeking recovery.
Apply today!
Salary Description
$40,000- $55,000; based on experience