Help Desk Support Specialist

**first 30 days will be 5x onsite then it'll be 1 to 2 days onsite a month for team meetings **
**Hours: 9:30AM-6:30PM EST or 7AM-3:30PM EST**
MUST HAVES: 2+ year of technical support experience Experience in a call center or customer service environment Experience using a ticketing system Plusses: A+ or Network + certification Experience with ServiceNow Day to day: My client, which is a reputable global law firm, is currently looking for a full time Helpdesk Support Specialist to help in either the Doral or Phoenix area.
This will be a full time position, providing support for attorneys and business staff in a 24x7 call center environment.
The main responsibility of this employee is to help individuals resolve complex technical issues both via phone and email.
With 40-60 requests coming in daily, it is important that this individual is highly productive, able to balance priorities and meet productivity measures.
In addition, with representing the law firm, they are expected to have exceptional customer service skills including the ability to convey highly technical information in an easy to understand/non-technical way.