Phoenix Cyber is looking for a Help Desk Team Lead to join our client delivery team. This position is onsite in Bethesda, MD. Minimum of 5 years of experience in an advanced IT support role, with at least 2 years in a leadership positionSolid foundation in basic networking, application, database, and Linux and Windows operating systems troubleshooting from an end-user perspectiveStrong communication and interpersonal skillsDemonstrated ability to manage and lead a team in a 24x7 operations environmentExcellent problem-solving and analytical skillsAbility to work under pressure and handle multiple tasks simultaneouslyStrong customer service orientation and a history of supporting direct customer interfacesExperience with other IT service management toolsKnowledge of network and server infrastructureExperience with ticketing system Strong technical skills in networking, application management, database management, and operating system administrationRequirements: Bachelor's Degree or equivalent and six years of relevant experience in a leadership role in end user support activities, ten years of IT-related and including six years of relevant experience in a leadership role in end user support activities. Microsoft or Azure Certification preferred Phoenix Cyber is a national provider of cybersecurity engineering services, operations services, sustainment services and managed security services to organizations determined to strengthen their security posture and enhance the processes and technology used by their security operations team. Phoenix Cyber is an equal opportunity employer and complies with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act (VEVRAA), all amendments to these regulations, and applicable executive orders, federal, and state regulations. Applicants are considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status. Phoenix Cyber participates in E-Verify to confirm the employment eligibility of all newly-hired employees. To learn more about E-Verify, including your rights and responsibilities, go to https://www.e-verify.gov/