Help Desk Technician

ENGEO is looking for a motivated Help Desk Technician who provides efficient and effective technology solutions.
As a Help Desk Technician, you will serve as a key member of our dynamic team, serving the entire organization with a positive, problem-solving attitude.



Respond to help desk request queue while working with internal employees to expeditiously resolve their issues Escalate unresolved issues to Level 2/3 support Analyze and troubleshoot computer, printer, software, hardware and network related issues with the support of the broader IT Team Set up new Windows11 computers and install associated software applications like MS Office, Windows Defender and other business specific applications.
Perform computer hardware/software upgrades Maintain computer asset inventory Develop content to service users faster or promote self-service, e.g., tutorials, videos, user guides, response templates Provide basic, in-house training on desktop applications to new staff Under direction create and maintain user accounts in Active Directory and Office365 Keep current on relevant technologies Ability to work on technology projects individually, or in concert with other IT Team members Perform other duties as assigned Travel within the Bay Area as needed RequirementsBasic knowledge of network fundamentals, DHCP and DNS required Basic knowledge of Active Directory required 1-3 years of practical work experience in a computer related corporate support role 2-year degree/certificate in Computer Science or related field (preferred) MCP or MCSE Certification (preferred) Experience with Windows 11, MS Office 365, OneDrive, SharePoint, Teams, and Windows based PC/laptop hardware Experience with MS InTune or MS Defender a plus.


Salary Description

Approximate hourly rate $32.00-$38.00