Riverside, CA
$55,000 - $65,000
About
Help Desk Technician Tier 2 (ConnectWise):
We are passionate about helping small to medium businesses grow by providing confident yet humble managed technology and cybersecurity services.
We have been in business since 2003 serving customers throughout the Inland Empire.
We are searching for a Help Desk Technician Tier 2 (ConnectWise) to act as an escalation point for our support services team.
The Help Desk Technician Tier 2 (ConnectWise) is expected to be able to find answers to complex technical issues, proactively maintaining client IT environments, and staying up to date with business technology systems.
We are a Microsoft shop with many clients in Architecture, Engineering, Law, Finance, Construction, and more.
The Help Desk Technician Tier 2 (ConnectWise) role requires previous MSP experience.
Help Desk Technician Tier 2 (ConnectWise) Responsibilities:
IT support relating to technical issues involving Microsoft's core business applications
Support services for Microsoft-related technologies: Windows 10, Windows Server, O365, Azure
Ability to configure and troubleshoot Cisco Meraki and Ubiquiti network equipment including Access Points, routers, switches and firewalls.
Provisioning and installation of hardware and software as they relate to user workstations, servers, and other IT-based appliances, etc.
Remote access solution implementation and support: VPN and Terminal Services
Proficiency in Scripting – Power Shell
Proficiency with managing and maintaining Cloud and Virtualization technologies such as VMware vSphere, Microsoft Hyper-V, and Azure Cloud.
Help Desk Technician Tier 2 (ConnectWise) Benefits:
Health Insurance
PTO, Sick Days, and Paid Holidays
Paid Training / Certification Reimbursement
Company vehicle for onsite clients
Internal growth opportunities
#MH555
Location
Riverside, CA
Salary
$55,000 - $65,000
About the Company
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.
Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
Location: Riverside, CA
Job ID: BW4461
Published Date: September 26, 2024