Serán BioScience is looking for a Helpdesk Administrator to join the Information Technology team. The primary responsibility of this role is to guide IT end user solutions. To achieve this goal, the Helpdesk Administrator will oversee the day-to-day helpdesk solutions in regard to new hire onboarding, system imaging, system deployment, patch management and act as the first point of contact for all business computers and users. As a member of the IT Department, this position provides solutions and user training for computer systems and software, while installs and troubleshoots hardware and software for diverse applications. The ideal candidate will have fundamental helpdesk experience with ambition to gain new skills within the role with a customer service focus and collaborative team spirit.
\n Duties and ResponsibilitiesManages helpdesk ticketing and IT support workflowManages IT inventory and suppliesDeploys, manages, and supports IT solutionsHelps define end user hardware strategy and processes Collaborates with IT support contractorsAdministers hardware and software installation and configuration for client workstations (supporting servers, and network infrastructure rollouts and upgrades)Supports end users and systems Performs user administrationAccurately follows IT and regulatory standard operating procedures as requiredDemonstrates cross-functional support capabilities with other IT department functions Adheres to consistent and predictable in-person attendanceResponsibilities may increase in scope to align with company initiativesPerforms other related duties as assigned Required Skills and AbilitiesWindows Server and Active Directory configuration and administrationAdministration of Microsoft Exchange, SharePoint, and related Microsoft 365 servicesFirm grasp of IT infrastructure and operations best practicesExcellent working knowledge of desktop computer systems, printers, conference room equipment and mobile devices Working knowledge of virtual servers, network and data storage systemsAbility to understand and adhere to IT and pharmaceutical (GMP) industry regulationsExcellent interpersonal and customer service skillsStrong analytical and problem-solving skillsAbility to prioritize tasksAbility to learn and adapt to new IT-related technologiesCommunicates effectively and maintains productive relationships with coworkers, clients, and other contacts outside the companyDemonstrated ability to collaborate and work in cross-functional teams. Strong time management skills with a proven ability to meet deadlines with minimal supervision. Multitasks and adjusts priorities in a fast-paced environment, while maintaining focus and managing disruption and/or unexpected needs. Accepts feedback from a variety of sources and constructively manages conflict. Education and Experience Associate's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent IT-industry certification and/or experience Minimum two years helpdesk related experience required Physical RequirementsProlonged periods of sitting or standing at a desk and working on a computerMust be able to lift 15 pounds routinely, with the ability to lift up to 30 pounds occasionallyAbility to walk between multiple facilitiesMust be able to access equipment that requires crouching, bending, reaching overhead and climbing a ladder
\nCompensation correlates to skills and experience presented by selected candidate. Visit https://www.seranbio.com/careers to learn more about company culture and the community of Bend, Oregon.
Benefits Summary:
Serán employees accrue over four weeks of paid time off annually. Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period. Various health plans allow employees to find the best coverage for their individual or family needs with minimal employee contributions. Serán covers each employee with basic life and long-term disability, giving access to increase or add coverage. An Employee Assistance Program provides support for all things related to our employees' wellbeing.