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We are currently searching for an experienced luxury leader for the Hermes Boutique Manager role for the Hermes store located in the Tom Bradley International Terminal at Los Angeles International Airport. This is a full-time, salary exempt position. The pay range is $80,000 - $103,000 annually.
The Role: As the Hermes Boutique Manager, you will effectively lead, develop, and support sales and operations of the Hermes Boutique at DFS Los Angeles International Airport. To meet and exceed sales and profitability targets:
Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences.Be a dynamic and inspiring leader who embodies the organization's values.Build spheres of influence within the DFS LAX team.Identify business opportunities and implement actions that consistently achieve or exceed monthly, quarterly, and annual store sales targets.Direct Store Team to drive client development activity among individual team members.Demonstrate passion and deliver elevated client service experiences leading the team to an unforgettable service model.Manage and motivate the team to drive business through key product pillars.Ensure continuous Client Experience management presence on the floor, coaching the team on the selling ceremony and ensuring client experience expectations are being delivered.Talent: Elevate, train, and inspire a winning team, creating a culture of best in service and selling organization.Accurately assess capabilities and build strategic development plans to grow talent at all levels fostering career growth.Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management processes to improve team engagement and performance.Ideal CandidateCandidate Qualifications: Bachelor's Degree in Management, Business or equivalent.3+ years' retail store leadership experience with sales and luxury merchandise.Proven track record in sales generation, managing achievement of sales goals.Flexibility to work nontraditional hours, including nights, weekends, and holidays.Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment.Able to make sound decisions with relevant facts at hand, does not shy away from conflict.Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and location mix of business.Proficiency with Microsoft Office, Word, Excel, Outlook, Salesforce, PowerPoint, Client tracking systems, and Point of Sales (POS).DFS is an equal opportunity employer. It is the Company's policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications, and competency and to provide all employees with a workplace that is free of discrimination.
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