COMPLIANCE DRIVER for Homeowner Associations Employment type: full time
Would you want to work in a stable, recession-proof industry? Are you interested in working for a supportive company that is an innovator in its field? Do you want a job where you are outside the office for most of the day? Do you enjoy driving? Are you detail oriented? Are you consistent and dependable? We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum AM can offer you:
Inhouse education, including continued personal development, to expand your knowledge and personal brand
Support structure for your learning and success including mentors, subject specific experts, training department, and managers
The freedom to work autonomously
JOB DESCRIPTION
The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non-compliant homeowners. For an informative role description, please visit https://spectrumam.com/DIL-Site-Manager.pdf Are you happy spending 90% of your workday driving? This position directly inspects homes for compliance by driving through neighborhoods Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. (If this occurs, we do pay mileage for the use of your own vehicle) Are you comfortable helping frustrated homeowners? In this role, you may need to de-escalate and resolve conflicts with difficult or upset homeowners. We offer training on how to effectively deal with these situations.
OTHER RESPONSIBILITIES
Improve service by recommending improved processes, and identifying new product and service applications
Work with homeowners regarding various issues involving compliance, and resolution of those issues Respond to customer inquiries by first understanding the inquiry, then reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands
Continually increase job knowledge by participating in educational opportunities, and read and understand governing documents of each homeowner's associationSome walking requirements for certain communities REQUIREMENTS For this position, you must have a valid drivers' license, auto insurance, and a safe driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently.
Knowledge
Must be computer literate and familiar with Microsoft Word and Excel
Understand how to enter data into databases and iPads. Skills
Proven skill in conflict resolution and customer service
Organization and time management
Problem solving and analysis
Clear and professional communication, both written and verbal
Abilities
Attention to detail
Able to understand and carry out oral and written requests
Able to multitask and learn in a fast-paced environment
Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times
CAREER TRACK
Working as a Compliance Driver is an excellent way to learn about our industry. Combine the learning you acquire in this position with our training programs and your commitment, and you have a career path to many other positions at Spectrum AM
SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS We offer a comprehensive package that is more than just a paycheck Recognized as Best Places to Work 17 years in a row! Fastest Growing Company - Fast Track 50 in 2020. San Antonio-based homeowners' association management company. Privately owned with 21 years in business and during those years, we have never had to lay anyone off. Work / Life balance. 5 weeks of PTO to allow for rest, travel, family, and your hobbies. Forty paid hours per year for community service activities.11 Annual Paid Holidays. Internal Learning and Development Management System. Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program. Free medical clinic in-house (in San Antonio office – virtual appointments for other offices). Well-structured career track plan with a 6-month review.Hourly pay $16.00 Company Fleet Car Provided Address: 9811 S I-35 Frontage Rd Bldg 4 Ste 200,Austin, TX 78744 For more information about Spectrum AM, visit our website at https://spectrumam.com/careers/ If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.
Spectrum AM is an Equal Opportunity Employer.
