Home Care Administrator

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 54 years and remains the largest community health center in central NC. Operating 10 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) Senior Care facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.
Job Title – Home Care Administrator
Department - PHSC Home Care Agency
Reports to – Executive Director
Benefits -  Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)403(b) PlanPaid HolidaysCME (Continuing Medical Education)About Position: Under the supervision of the Executive Director, the Home Care Administrator is responsible for and manages all aspects for the Piedmont Health Home Care Agency. The position has direct oversight of home care services provided by the PHS home care agency, including program growth, operations, coordination of services, staff recruitment and retention, quality of services provided, compliance with all home care regulations, and personnel management. The Home Care Administrator also develops and implements a plan for the continuous growth of the home care agency. This position ensures best practices in all aspects for home care services. To ensure high quality services, Home Care Administrator will conduct regular audits and reviews of home care documentation, processes, communication, and employees' skills and knowledge. The Home Care Administrator serves as the Administrator and principal contact of the agency for the home care license.
Work Location: Administrative OfficeSchedule: 8am-5pm, Monday-FridayRequired Travel: Occasionally to PHS SitesDuties/ Responsibilities –  Develops a business plan for growing and maintaining a high-quality home care agency, with the goal of providing 90% of all home care services to PACE participants.Ensures compliance with all Home Care Agency regulations and, as they relate to contracted agencies, PACE rules.Develops an effective recruitment plan to grow nurse aide home care services according to goals established by the program.Manages and oversees the day-to-day operations of the PHS Home Care agency, including communication, medical record management, compliance oversight, coordination, staffing and personnel issues, education and orientation, etc.Has expertise with respect to home care regulations for nursing, nurse aides, personal care aides, physical and occupational therapy, and educates employees on their responsibilities.Ensures the provision of high quality of home care services to clients, including measuring participant and caregiver satisfaction and developing and implementing quality improvement projects based on feedback.Understands the home care service needs to the PACE program and works cooperatively with home care coordinators and leadership to meet these needs.Maintains an up-to-date, accurate medical record for all clients in compliance with home care regulations.Coordinate systems and procedures to ensure efficiency and accuracy in operations.Reviews and resolves grievances and develops a quality improvement plan based on trends.Oversees hiring, orients, training, supervision, and evaluation of the nurse aides and personal care aides, ensuring high quality training and performance of the PHS Home Care agency.Directly supervises the RN Home Care Supervisors and administrative staff.Develops and implements an effective employee satisfaction and retention plan for the home care agency. Conducts an evaluation of the home care agency annually, per regulations.Conducts regular monthly audits to ensure standards/regulations for care and documentation are being met.Maintains database for home care (AdaCare), ensuring client information is up-to-date and accurate.Submits home care agency licensure renewal application annually.Interfaces with regulatory agencies as needed.Serves in on-call rotation for home care.Other duties as assigned.Qualifications –  Education: A bachelor's degree in health, business or public administration science and has at least one year of supervisory or management experience in home care or other licensed health care program.
Required: At least 2 years' management or supervisory experience in home care or other relevant licensed health care program.
Must possess strong interpersonal, organizational, group facilitation and consensus-building skills.Must possess skills necessary to provide care for geriatric patients.Must have proven clinical leadership and management skills, to include the ability to learn, teach, research, develop and implement policies and procedures and/or projects as needed independently.Must possess the ability to prioritize, multi-task duties within the role as well as problem solve and think analytically/critically.Must have the ability to effectively handle difficult and unusual interpersonal situations.Must possess broad knowledge base of nursing clinical practice.Ability to work within a team environment and foster team cohesiveness.Strong oral and written communication skills.Must meet a standardized set of competencies established by Piedmont Health SeniorCare and approved by CMS before working independently.Must only act within the scope of his/her authority to practice.Preferred: One year of experience with the frail or elderly preferred.
Current/valid License: RN currently licensed in NC; Presents credentials which demonstrate ability to meet performance criteria for the RN position; Valid NC driver's license.
Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.
Pay Range - EEO Statement Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
DEI Statement Piedmont Health Services, Inc. (PHS) endeavors to maintain an inclusive workplace, one that is reflective of the patient population that we serve and the individuals whom we employ. We strive to incorporate inclusiveness throughout our work culture, including the way that we recruit, support, and retain employees. We believe that having employees from diverse backgrounds, cultures, and experiences is an asset. It helps us to view the world through different lenses embodying the perspectives, opinions, approaches, and values that our employees bring to work daily. In fact, inclusion is woven into the very fabric of our work life, which allows our employees to perform at their highest possible potential.

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