About Hassle Free Home Services We started Hassle Free Home Services because homeownership was way more than we bargained for. Lots of maintenance, small upgrades, and a never ending to-do list. Since 2003, we've helped 100s of homeowners with exactly what we needed ourselves: a "one call solves it all" service for preventative maintenance, to-do lists, home upgrades and emergency support. We are a team of ten full time employees based in Rockville, Maryland with a shared mission to create a relationship for life with our members.
About the Role The Home Services Project Manager is responsible for overall management of our members' homes. You will build a trusted relationship with our members, ensuring their household priorities are met and living in their home is truly Hassle Free. To do that, you will work closely with our internal team of technicians and partners, providing excellent service at every step of the customer journey. A high level of home maintenance knowledge is required for this role (ex. a customer says their garbage disposal isn't running -- what might the technician need to do to troubleshoot?)
What You'll Accomplish Make great first impressions with our members by leading on-site, onboarding visits in members' homesManage 60-80 member relationships with the utmost care and attention to detailProactively communicate with members regarding repairs, projects and schedulingWin project business on behalf of our members (e.g. driveway reseals, HVAC systems, windows)Hold our technicians accountable to the repair lists set by our membersSolve member issues and challenges in a timely and member-centric mannerAssist with occasional one-off projects (e.g. recruiting and onboarding of new service partners) Candidate Qualifications Excellent multi-taskerSuperb communication skills with clients, team members and managementStrong working knowledge of home maintenance practices and trends requiredExperience in home construction, renovation, maintenance or other related fields preferredExtroverted personality - you truly enjoy working with peopleHighly comfortable with technology (Google Apps, Excel, our Proprietary Software)Self-motivated, problem solverAbility to learn quickly on the job Benefits and Compensation Salary range of $55,000 - $65,000/year (commensurate with experience)Health insurancePTOThis position in based in the Arlington, VA area.