Hospitality Lead

Do you enjoy providing exemplary service to your customers? Are you experienced with various hospitality services? If yes, Guardian is actively seeking a Hospitality Lead who will be accountable for all cafeteria and coffee bar functions ensuring exemplary service to our colleagues and guests. Reporting to the Head of Facilities & Hospitality Management, this role will have supervisory responsibility for third-party service providers who deliver hospitality services. You will be supervising and directly managing all day-to-day culinary operations in partnership with 3rd party food services providers who perform breakfast, lunch, catering, and coffee services in Guardian offices (Bethlehem (PA), New York City, Holmdel (NJ), Pittsfield (MA), Boston (MA), and Stamford (CT) plus other locations as required.
You are
A leader who continuously strives to provide superior products and customer service, demonstrates self-awareness, and embraces feedback while effectively leading cross-functional teams of Guardian colleagues and third-party providers to deliver exemplary outcomes!
You will
Manage multiple vendors to ensure a seamless operation for food service delivery in all facets of the business: hospitality, menu creation, server cafeteria setup, safety, quality, speed, guest satisfaction, staffing, marketing, customer engagement, and cleanliness.Host quarterly business reviews with key 3rd party vendors and ensure food vendors adhere to all contracts and SLAs.Partner and create innovative programs and promotions that drive increased guest patronage.Manage financial budgeting and tracking of food and service spend to ensure alignment.Implement and conduct safety, sanitation, and maintenance programs.Maintain excellent relationships with colleagues and address and escalate issues immediately.Evaluate quality and pricing of current services and identify areas which are underperforming or should be changed. Propose ways to improve those areas.Coordinate with the onsite Facilities Lead to ensure recycling, composting, and other initiatives are implemented, tracked, and adhered to.Partner with Facilities Managers to ensure required maintenance work is scheduled and requirements are met. Travel between office locations as needed to ensure day-to-day services are being delivered at high levels and to lead/support event planning activities.Assist with planning onsite events, developing menus, and being present during large/key events to ensure they are successful.Maintain and build business metrics ad hoc reporting, KPI management, and financial analysis. Analyze and create trends for financial data and the administration of accounts payable functions.Meet with employees, create and analyze surveys, report, and implement changes as needed.Explore seasonal and wellness-driven food trends for on-demand presentation to management.Be knowledgeable on HACCP controls along with proper storage and use of food-related supplies.Support Guardian Head of Hospitality with companywide meetings and high-level events.Create and support menus and services for complementary meals, dining menus, and pantries.You have
Bachelor's degree is preferred, or equivalent professional experience.At least 3 years of supervisory experience in the food service industry, preferably in a managerial role. Driver's License and car available to travel to other locations.Experience managing 3rd party food vendors, knowledge of contracts and SLAs.People management experience is preferred.Knowledge of food safety requirements, compliance, and regulatory rules.SERV Safe or Department of Health certification a plus.Must be knowledgeable on HACCP controls along with proper storage and use of food supplies.Monitor compliance with health and fire regulations regarding food preparation and service.Ability to multi-task as well as stay on task and concentrate with constant interruptions.Experience in food purchasing, food costs, and inventory control.Ability to create budgets, flash reports, financial targets, and forecasts.Excellent communication and customer service skills.Strong interpersonal and relationship management skills to work and interact with colleagues at all levels.Ability to see the fine details as well as the big picture-detail oriented.Flexible attitude with problem-solving ability – i.e., thinking on your feet.Ability to lead and participate within cross-functional project teams to deliver integrated solutions to drive business results (i.e., Facilities teams, workplace strategy team, HR).Strong knowledge of industry trends, food ordering process, menu creation, budget management, customer service, and vendor management.Hours/Location/Travel This is an in-office position requiring a full-time schedule of Monday through Friday, 7:00 am - 4:00 pm EST and may require additional hours to meet business needs.
The primary location for this position will be Bethlehem, PA and may require up to 20% travel. The Hospitality Lead will need to be available at Guardian's locations in NJ, CT, MA, and NYC, as needed.
Salary Range$66,130.00 - $108,640.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our PromiseAt Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development, and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-BeingAs part of Guardian's Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
AccommodationsGuardian is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday. About GuardianEvery day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve.

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