Reports to: Housekeeping Supervisor
Job Summary: Responsible for the deep cleaning of hotel guest rooms.
Essential Functions: Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Ensure elite cart is properly stocked for the day with linen and terry, cleaning supplies, maintenance tools and guest room supplies. Conduct a detailed walk-thru of guest rooms looking for damages to floor, carpet, walls and furniture. Mark damaged items appropriately. Make appropriate repairs or communicate repair needs to Maintenance. Open curtains, checking for repairs and cleaning. Remove all linen and terry from room and bathroom. Empty wastebaskets, and clean containers. Replace and clean lamp shades. Test air conditioner, TV, remotes, telephone, refrigerator, coffee maker, microwave, iron, and alarm clock. Notify maintenance of any needed repair/replacement. Move furniture as necessary to shampoo carpet, ensuring that carpet edges are free of dust buildup. Clean inside all furniture drawers checking for scratches and make repairs as needed. Clean and inspect closet. Ensure proper number of hangers and laundry bag(s). Inspect iron, ironing board and luggage stand. Clean mirrored closet doors. Dust entire room, including vents and blinds. Clean furniture including chair/couch upholstery. Ensure that furniture is clean and free of stains. Deep clean the bathroom, including scrubbing the toilet bowl and tank, scrubbing sink, and polishing sink faucets and toilet paper and facial tissue holders. Ensure that room is odor-free and has a fresh, clean scent. Demonstrate and promote KLECH core values and MAD skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. Duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned. Minimum Requirements to Qualifications: Basic knowledge of sanitation requirements/controls and applications of relevant chemicals. Understand basic standards as applicable to housekeeping, especially those relating to safety and security of guest and hotel property. Ability to stand, walk, bend, reach and move continuously to clean rooms. Ability to push or lift heavy loads weighing up to 50 pounds as the position requires continuous transportation of laundry to and from guest rooms. Ability to push and/or pull wheeled racks and carts weighing up to 100 lbs. Strong communication skills in English both written and oral. Spanish or other language skills a plus. Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities: Ability to work independently with minimal supervision. Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff. Ability to work under pressure in a fast-paced, stressful environment. Ability to meet multiple deadlines and multi-task. Ability to have strong critical thinking, analytical and guest service skills. Must possess a positive attitude with strong organizational and leadership qualities. Ability to add, subtract, multiply and divide in all units of measure. Ability to define problems, collect data, establish facts and draw conclusions. Ability to understand complex instructions and material. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels. Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm. Ability to maintain confidentiality. Ability to follow and comply with established Casino guest service programs. Physical Demands: While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis. The team member must be able to concentrate for prolonged periods. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. The team member must be able to communicate effectively in person or using telecommunications equipment. The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator. Frequently lift and/or move up to 30 lbs. Work Environment: Normal office setting and casino floor. Frequent walking and standing in a smoke-filled environment and frequent contact with the general public. Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. Extended hours and irregular shifts may be required including nights, weekends and holidays. Must be able to perform under pressure and work long hours under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members. May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc. Travel may be required to perform one or more essential functions of this position. Conditions of Employment: Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times. Must be able to provide authorization to work in the United States. Must be at least 18 years of age. Must have access to reliable transportation to commute to and from work. Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC. Must participate in tip reporting program. [For tipped positions only.]
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