Hotel Front Desk Attendant

Description

Do you have a passion for service and love to put a smile on people's faces?
Then you might be an excellent fit for the hotel front desk agent position on our guest services team!
You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Field customer complaints when necessary
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•1+ year of hotel industry experience or related job preferred
•High school graduate, GED recipient, or equivalent
•Comfortable taking telephone calls and mitigating stressful situations
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills