Hotel Front Desk Attendant

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team.
You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest.
You will bring excellent communication skills and a passion for putting our guests first.
If you love interacting with people in a positive work environment, apply now!

Responsibilities

•Bookkeeping: keep accurate records of all hotel guest account information
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Connect with the housekeeping department to ensure guest accommodations are ready
•Mitigate customer complaints as needed
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Comfortable taking telephone calls and mitigating stressful situations
•High school diploma, GED, or equivalent
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills