Hotel Front Desk

We are seeking an experienced Guest Relations Manager to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests' enquiries and resolve any unsatisfaction.
Providing exceptional service to guests

Implementing plans to improve customer satisfaction

Assisting with guests queries/disputes

Resolving complaints effectively

Sharing tips with the team to enhance customer service

Handling the arrival and departure of guests

Acting as a communication hub between guests and team members

Informing guests about updates of services

Providing reports to senior manager on the activities

Experience as a Guest Relations or Hospitality Manager

Excellent customer service skills

Knowledge of the hospitality industry

Familiar with ERP and MS Office softwares

Great leadership skills

Effective communication skills

BA/BSc in Hospitality, Business or a related field