Department: House Operations
Reports To: Front Office Manager & Director of Lodging and Hospitality
Supervises: N/A
Job Description: Ensure the highest standards of sanitation, safety, comfort, and aesthetics in our overnight accommodation areas as well as the laundry facility. Cleans guest rooms for check-outs and stayovers. Reports any maintenance issues, lost and found items, or any other necessary details to leadership in their daily checklist. Ensures that adequate supplies are on hand and requisitions supplies. Stocks and refills all necessary items for maximum member/guest satisfaction. Works with other departments throughout the club to ensure the highest quality of service. Complies with all safety and sanitary policies put forth by the club. Those departments include but are not limited to, Food and Beverage, Cottage Operations, and Laundry Facility.
General Requirements: Complies with Oak Hill Country Club's Acorns of Excellence. Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards. Sanitizes each area per guidelines put forth by NY State and Oak Hill Country Club. Exceptional attention to detail. Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests. Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships. Able to consistently perform tasks with little direct supervision. Works harmoniously and professionally with co-workers. Able to run and work laundry equipment properly and safely. Job Requirements: Ross and Jones Cottages: Attends daily / weekly cottage meetings with the team. Receives weekly/daily list of check-ins, check-outs, and tee times for mid-day cleaning, and basic daily cleaning schedule off of that. Knocks and announces self before entering cottages and or individual rooms. Does not enter individual rooms if the door sign "Privacy Please" is on the bedroom door. Stocks housekeeping carts and hand caddies. Responsible for pre-inspection, pre-spot terry, and linen prior to placing in the cottage. Stocks and maintains housekeeping closet in upstairs area, Empties wastebaskets & ashtrays. Wipes all windowsills, walls and light switches. Vacuums rugs, floors and stairs. Dusts all furniture and fixtures, indoors and outdoors. Checks lamps for burned-out light bulbs. Checks drapes for missing hooks, rips, tears, etc. Cleans walls, baseboards and floor. Replaces items back to normal that may have been moved during previous stay. Wipes mirrors and windows throughout entire cottage. Restocks all stationary in each bedroom. Makes each bed to standard, and replaces new linen for each new stay. Removes soiled linen and places in appropriate linen bag. Cleans, washes and sanitizes toilets, showers, and all bathroom fixtures. Wipes down all glass on showers. Restocks towels, wash cloths, soap, and other supplies and amenities. Reports all missing items (i.e. irons/boards, hair dryers, etc) to Housekeeping Manager. Follows all safety and sanitary guidelines put forth by the club. Performs other appropriate tasks assigned by the Housekeeping Manager. Laundry Facility: Assist Laundry Attendant with folding linen and terry for backstock. Run laundry machines as needed to keep up with par inventory. Load and unload washing machines and large dryers Practices safe use of all cleaning supplies. Physical Requirements: Must be able to continuously sit, stand and walk a minimum of 8 hours. Must be able to lift up to 30 pounds and perform strenuous work lifting. Must be able to bend, kneel, push and pull over the course of a shift. All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards. Will be required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements. Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts. Must be 18 years of age. Must have a reliable form of transportation to and from work. Must have the ability to lift, move and fold mass amounts of linen and terry Must be able to push an empty linen cart (approximately 90lb) and a loaded linen cart (approximately 150lbs) in an outside environment. Must be capable of moving light furniture (i.e. tables, chairs, etc.) in order to clean properly under items. Qualifications: Experience: Club, hotel, luxury resort or other hospitality industry housekeeping experience required . Education: High school or equivalent education is required. Licenses & Certificates: Ability to obtain and/or maintain any government-required licenses, certificates or permits. Valid driver's license.
