?Embassy Suites Grand Rapids Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! * Housekeeping Shifts: 1st
* Housekeeping Wage: Starts at $16.00/hour based on experience PLUS $2.00/hour extra for hours worked on the weekend **weekend hours are considered Friday at 3 pm until Sunday at 11:59 pm**
* Position can be used as a paid internship Housekeeping Benefits Include: Hotel and restaurant discountsEarned Paid Time Off for ALL Team MembersInsurance (health, vision, dental, life) for full time Team MembersFlexible schedules Holiday Pay8 hours of paid volunteer time per year Advancement and professional growth opportunitiesMonetary recognition programMonetary referral program 100% paid maternity/paternity or adoption leave for those who qualify for FMLAEmployee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)Housekeeping Position Summary: Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns' Core Values and IHG standards as well as going above and beyond to ensure that guests are 100% satisfied.
Housekeeping Essential Functions: Report to work in uniform presented professionally, neat, and cleanGreet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valuedAnticipate and meet the needs and expectations of our guests, then go one step furtherCommunicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordinglyStock housekeeping carts with supplies and amenities needed throughout the shiftClean rooms according to Suburban Inns and IHG standardsScrub floor, shower, bathtub, sink, and toilet in bathroomRemove all used guest amenities, linens, and garbageRestock amenities (i.e., coffee, soap, shampoo, etc.)Make beds while checking for damaged or stained linen at the same timeDust and clean room furniture, decorations, appliances, and structural surfaces (i.e., wall fixtures, windowsills, vents, etc.)Vacuum entire bedroom and hallway outside the door to the roomComplete extra tasks assigned (hallways, storage, extra items)Return any room service trays to the break roomReturn roll-aways and cribs with fresh linen to the appropriate storage roomsBring all dirty laundry to the laundry roomSort dirty laundry according to type, while looking for stained linen at the same time and keeping those separateInspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive HousekeeperReport any special room issues (i.e., damage, smoke, pets, etc.) to the Executive or Assistant Executive HousekeeperReport all missing or broken items and lost and found items to the Executive or Assistant Executive HousekeeperCommunicate to the Executive or Assistant Executive Housekeeper when rooms are cleanedEnsure that all standards set by Suburban Inns and IHG are being followed at all times, while also maintaining a minimum of two rooms complete per hourAssist in keeping all storage rooms organizedMaintain a positive attitude throughout the shift, and keep Team Member morale highExhibit regular and recurrent attendance recordsOther duties as requested by management Position Requirements: Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skillsFormal Education and Job-Related Experience: NoneLicense, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs Housekeeping Uniform and Appearance Guidelines: Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.
Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who's primary job function is interacting with guests. Hair must be kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position's supervisor.