Position Summary:
The Housekeeping Supervisor directs and coordinates the daily operation of the housekeeping department. Ensures high standards are met to deliver memorable guest experiences. Maintains service and cleanliness scores above brand standards with labor efficiencies in place. Responsible for staffing, scheduling, training and developing department team members for the success of the hotel.
Duties and Responsibilities:
- Able to work a flexible schedule of varied hours including weekends and holidays. Adhere to start times.
- Wear proper attire and a nametag while on shift. Keep personal appearance professional.
- Complete all required company and brand-specific training and certifications in a timely manner.
- Demonstrate and promote a strong commitment to providing guests the best possible experience.
- Use the morning stand-up to motivate the team for maximum productivity, to go over successes and how to address challenges.
- Have a positive attitude to help increase workplace productivity.
- Stay updated on events, including groups and meeting room usage to effectively handle all foreseen situations.
- Inspect all vacant clean rooms from the previous day.
- Maintain clear and efficient communication and coordination with the front office and other departments of the hotel.
- Implement staff training programs. Utilize proper housekeeping procedures to ensure the utmost quality of rooms and services are met.
- Respond to guest requests and inquiries promptly. Attend to any guest complaints and take service recovery measures as necessary.
- Train all personnel in the proper use of cleaning chemicals. MSDS requirements and other safety factors as per OSHA are met and practiced on the property. Ensure a clean, safe and hazard-free work environment.
- Inspect premises, guest rooms, linen rooms, laundry room, storage, breakfast area, and public areas to ensure proper organization and a high level of cleanliness is maintained.
- Compile and report the accurate status of guest rooms to the front office throughout the day.
- Enforce and control standard procedures for acceptance, security and return of guest lost and found items.
- Ensure all housekeeping staff understand and adhere to room time standards and abide by timekeeping policies of clocking in/out for shifts, breaks and lunch. Monitor and update time clock punches in accordance with Human Resources policies.
- Conduct monthly inventory counts. Ensure all linen and guest room supply inventories are kept to standard pars.
- Able to make weekly department schedules according to the hotel forecast.
- Able to physically clean rooms to aid the department when necessary.
- Submit up-to-date information to management regarding team member issues, requests and suggestions.
- Implement deep cleaning programs for guest rooms and public areas in accordance with brand requirements and within specific timeframes.
Physical, Mental and Environmental Demands:
- Be able to perform job functions with attention to detail, with efficiency and under time constraints
- Requires physical mobility and stamina.
- Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
- Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.
- Must have the manual dexterity and coordination to operate all necessary hotel equipment.
Skills, Educational Background, Experience and Basic Expectations:
- High School Diploma or GED required.
- A team player, yet able to work independently.
- Customer Service Skills and communication.
- Able to organize, plan ahead and manage workload.
- Work cohesively with co-workers as part of a team.
- Ability to work effectively in a fast-paced environment.
