Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each every guest.Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The goal of the Director of Operations is to work directly with all areas of the hotel and will report directly to the Hotel's General Manager. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Operations will accomplish this by monitoring the daily functions of the Rooms Division, and providing guidance and support to partners in Food & Beverage and Guest Services. This position will also have direct responsibilities ensuring a positive guest experience.
Responsibilities include:
• Providing senior leadership by developing and assuming key management responsibilities
• Assume the role of liaison between all departments within the hotel
• Supervise departmental performance and provide them council
• Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
• Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control
• Organize and facilitate departmental meetings, training and goals setting About Hyatt Centric Buckhead
Representing the storied history of Buckhead, the newly opened Hyatt Centric Buckhead Atlanta is an upscale, stylish boutique hotel that embodies the district's unique legacy. The hotel's design is inspired by Georgia's ancient pottery heritage coupled with the evolution of a modern Buckhead as a premier fashion, business, and entertainment destination. Following a global spirit of vibrant color, style, and patterns, this hotel celebrates the Buckhead clay, pottery, and sculpture lore to offer you an once-in-a-lifetime experience.
Located along the edge of Lenox Square shopping center and close to Path400, Shops Around Lenox, and Phipps Plaza, guests will enjoy having a bounty of plentiful dining and entertainment options to explore. Check into luxury rooms and suites, wine and dine atop a rooftop lounge, find social and event spaces, and the hottest culinary experience around town.
Filled with vibrant and globally inspired approachable surroundings, Three Arches offers a culturally diverse menu drawing upon the simplicity of Mediterranean cuisine in an environment that is likewise relaxed, yet luxurious. Using fresh, high-quality ingredients married with spices and in-house curated accompaniments that elevate their pure flavors, the menu offers guests an authentic taste of pan-Mediterranean dining.
Spaceman is the coolest rooftop bar in the city, located on the 15thFloor, and overlooking all of Atlanta. Our guests take in amazing views of Buckhead and the surrounding lively Lenox Square District from Spaceman's rooftop lounge and bar where guests can enjoy interior seating and an exterior lounge-style area year-round. Here is where locals and hotel guests alike find simple, delicious, and shareable dishes along with craft cocktails to savor with friends against a scenic Atlanta in the background. Hyatt Hotels and Resorts offers a competitive benefits package which includes:
• Complimentary and discount room stays at other Hyatt Hotels and Resorts
• An extensive global network of advancement opportunities
• Competitive medical, dental, and vision options
• 401k Retirementwith matching options
• Fitness, mobile service, and various other discounts are available to Team members
Paid Holidays, Vacation, and Sick Time Qualifications
• In-depth skills and knowledge of hotel operations
• Possess strong leadership, communication, organization, and relationship skills
• Experience with training, financial management, and customer service
• Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
• A true desire to exceed guest expectations in a fast-paced customer service environment
• Ability to work a flexible schedule including nights, weekends, and holidays
• Food & Beverage and Rooms Leadership experience preferred
• Minimum of 8 years of Hospitality or relevant management experience required
