Join Our Team as an Employee Relations & Investigations Manager!Compensation: $88,200 - $90,000 + bonusLocation: Ashburn, VA (hybrid - 1 day remote) Are you passionate about building a positive, engaged workforce while ensuring compliance and driving impactful employee programs? We're looking for a dedicated Employee Relations & Investigations Manager to join our Support Center team. This full-time, hybrid role reports directly to the Vice President, People - Corporate, and plays a crucial part in managing employee relations, recognition, and workplace investigations. What You'll Do: Lead and administer employee relations, recognition, and investigation programs, fostering strong connections with employees to drive engagement and compliance.Oversee human resources policies that align with our mission and values, helping achieve company goals and enhance the workforce experience.Manage and track company-wide employee recognition programs, ensuring meaningful impact.Handle complex employee relations issues, serving as the case management expert to ensure internal controls are met.Provide guidance to managers and employees on performance management and employment practices.Stay up-to-date on labor and employment laws to ensure effective people operations and compliance.Cultivate an inclusive, empowered work environment that encourages continuous improvement and team resilience. What We're Looking For: Bachelor's degree in HR, labor relations, communication, or a related field (advanced degree a plus).7+ years of progressive HR experience, ideally in hospitality, food service, restaurant, or airport environments. Union experience preferred.PHR Certification is a plus.Strong knowledge of US federal, state, and local employment laws; Canadian expertise is a bonus.Exceptional communication, conflict management, and collaboration skills.Proficiency in Microsoft Office Suite and case management applications.Ability to travel up to 20% in the US and Canada, with occasional overnight stays.Eligible to work in the US without sponsorship and maintain eligibility to work in Canada.Ability to pass a criminal background check and meet airport security requirements. Ready to make a difference? Apply today and help shape a thriving, engaged workforce! Diversity StatementDiversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.