Specialists- Tier 2 Support Responsibilities:
Actively leverage the central HR platform and available technology to drive value and results.
Integrate a mindset around diversity and inclusion constantly; be able and willing to coach others to understand ways to optimize the firm's values.
Establish key stakeholder relationships and work across boundaries to drive results.
Proactively anticipate opportunities or issues and develop innovative solutions to address the opportunities at root cause with the intention to arrive at sustainable solutions.
Provide training and knowledge, content, and process updates to offshore support teams.
Act as escalation resource for our offshore and HR teams.
Manage any HR case escalation: own end-to-end resolution, provide a timeline of events, identify gaps, and create a mitigation plan to prevent the issue from re-occurring.
Liaison across business, HR, and payroll teams to support pay exception management.
Provide trends, feedback and other ancillary data that could improve the effectiveness and efficiencies of our team and platform performance in partnership with offshore and HR teams.
Support across all levels within the company, including vendors and COE's
Meet deadlines, critical thinking skills and empowered to make decisions to mitigate risk with a focus on the employee experience and customer support.
Build expertise within aligned business line and clients' policies to better understand support asks and resolve escalated issues
Provide coaching/training to HR partners to help manage business expectations, SLAs, process, and status of resolution.
Act as HR Services Change Champion ambassador to drive awareness, understanding and adoption of HR projects or other related changes.
Positioning yourself as a credible champion who embodies the Jones Lang LaSalle culture and values in all your interactions.
Lead or participate in other just-in-time projects impacting business results.