Hr Training & Development Manager

Reports to: Director of Human Resources

Job Summary: The Training & Development Manager is responsible for continuously improving the knowledge, skills and abilities of Kickapoo Lucky Eagle Casino Hotel (KLECH) Team Members. This position proactively assesses the training and development needs of the entire KLECH population on an ongoing basis, and initiates programs to address the identified needs.

Essential Functions: Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Conduct annual training and development needs assessments at all levels of the organization, including evaluation of leadership and culture trainings for executives. Build and update training and development programs and resources by securing existing training programs, as well as creatively designing new programs and supporting materials. Propose training and development programs and objectives that exemplify the desired culture and philosophies of the organization, as well as those that meet regulatory compliance requirements. Modify training programs and/or objectives based on business needs, industry trends, etc. as needed. Develop training budget as part of the overall Human Resource departmental budget and monitor spending against budget. Obtain and/or develop effective training materials utilizing a variety of media and delivery methods in consideration of different learning styles and multi-language challenges. Supervise training staff: assign work, manage performance, provide support and ensure ongoing training and development of the training staff. Maintain current knowledge about training and development's best practices for self and the training and development staff. Train and coach managers, supervisors and others involved in Team Member development efforts, including implementation of train-the-trainer methods as appropriate. Maintain training and development records for all Team Members, and ensure they are placed in the appropriate Team Member files. Design and conduct appropriate follow-up studies for all completed training and development activity. Design measures for indicating the effectiveness of training and development programs. Quantify the return on investment. Design and implement recognition programs for Team Members who successfully complete training and development programs. Work collaboratively as a Team Member with other members of management and the HR staff in designing and delivering training and development programs. Evaluate and understand organizational strengths and weaknesses from a Guest Service perspective, and utilize that information to develop and improve Guest Service trainings for all levels of the organization. Oversee the entire Team Member Experience, from start to finish. This includes hiring, orientation and onboarding, Team Member events and activities, Team Member recognition, organizational culture and philosophy, and anything relating to creating an environment in which Team Members will function at their best. Assist in evaluation and execution of Succession Planning at all levels and in all departments. Perform all functions (essential and other) in accordance with applicable Tribal, Federal and other laws; gaming regulations; Kickapoo Lucky Eagle policies and procedures and professional best practices. Develop and maintain Team Member communication such as bulletin boards and newsletters to ensure team members have knowledge of training and development events and resources. Plan, organize, facilitate and order supplies for Team Member development and training events. Promote, develop, and maintain effective communication, interaction, and excellent relationships with all department leaders, which includes ensuring that the needs of outside departments and department leadership are identified and met efficiently and consistently. Observe and follow all safety procedures. Demonstrate and promote KLECH core values and MAD skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned. Minimum Requirements to Qualifications: Bachelor's degree in Business Administration or a related field. At least two (2) years of management experience in Human Resources or Training & Development required. In lieu of a Bachelor's degree, a combination of at least eight (8) years of education, Management experience, Human Resources experience or Training and Development experience required. Experience in a Tribal Gaming environment preferred. Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities: Strong analytical abilities and problem-solving skills. Demonstrated ability to anticipate issues, present solutions, and maintain strict confidentiality of data. Ability to prioritize and monitor multiple tasks, and delegate assignments and responsibilities. Knowledge and proven track record of successful leadership and management techniques. Excellent communication skills, including written documents, and public speaking presentations. Must be technology and process-efficiency driven. Ability to work as part of a team, or as an individual contributor, and complete work within the designated timeframes in order to meet all deadlines. Excellent knowledge of Microsoft Office Suite, including the ability to create advanced PowerPoint training and informational presentations. Exceptional Guest Service skills. Excellent interpersonal skills with demonstrated patience and tact. Ability to maintain professional appearance and demeanor. Physical Demands: While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis. The Team Member must be able to concentrate for prolonged periods. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. The Team Member must be able to communicate effectively in person or using telecommunications equipment. The Team Member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator. Frequently lift and/or move up to 30 lbs. Work Environment: Normal office setting and casino floor. Frequent walking and standing in a smoke filled environment and frequent contact with the general public. Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. Extended hours and irregular shifts may be required including nights, weekends and holidays. Must be able to perform under pressure and work long hours under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members. May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc. Travel may be required to perform one or more essential functions of this position. Conditions of Employment: Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times. Must be able to provide authorization to work in the United States. Must be at least 18 years of age. Must have access to reliable transportation to commute to and from work. Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC. Must participate in tip reporting program. [For tipped positions only.]
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