CRM JOB DESCRIPTION
Turning Point Action is seeking a skilled CRM Specialist who possesses a strong
technological perspective, particularly in HUBSPOT software. The ideal candidate will
excel as both a data analyst and an expert in deciphering complex data sets to uncover
patterns of voter behavior and turnout. Additionally, proficiency in understanding of the
election process is crucial, as this role involves utilizing data to guide TPA's field teams in
refining their strategies and targeting specific territories.
Responsibilities:
Utilize HUBSPOT software to manage and optimize customer relationship
management processes effectively.
Analyze complex data sets, identify patterns of voting behavior, and derive
valuable insights to inform decision-making.
Experience leading CRM build-out, integration and migration (from prior platforms); hands-on experience specifically with HubSpot and Go High Level
Collaborate with internal staffers to enhance the integration of the CRM with other
applications and platforms.
Address technical CRM issues promptly, including responding to customization
requests.
Maintain the integrity and accuracy of CRM data through careful attention to detail.
Communicate effectively with internal staff and produce technical training
materials for users.
Handle competing demands from the field program by utilizing strong
organizational skills.
Demonstrate problem-solving abilities and foster excellent communication
practices.
Minimum Qualifications: 1-2 years of experience in CRM management, preferably within a similar political or
campaign setting.
Proficiency in utilizing HUBSPOT CRM software, with a deep understanding of its
functionalities.
Experience leading CRM build-out and integration
Flexibility for resolving technical CRM issues and fulfilling customization requests.
Up to date self-development within all social media, Hubspot, Google Tag Manager and Go High Level
Strong organizational skills, enabling effective management of competing
demands.
Proficient project management and collaboration skills, allowing to manage multiple tasks and projects while sticking to deadlines
Proficiency in discerning meaning from patterns and identifying trends in data.
Good problem-solving abilities and exceptional communication skills.
"Wow" Skills:
Extensive knowledge of party politics and a deep understanding of political
landscapes.
Experience in campaign data analytics and CRM management.
Degree in data or computer science or related field.