Overview ABM is hiring a HR Manager for the Phoenix Sky Harbor International Airport to support ABM custodial and security employees and front-line leaders. This position serves as a consultant to front-line leaders on human resource-related issues. The successful HR Manager acts as an on-site employee champion and change agent. The role assesses and anticipates HR-related needs and implements innovative and practical solutions through a strong process and metrics focus. Advises account level management regarding policies and programs including recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, training, AAP / EEO , and special projects. May contribute to the development of unit specific policies or programs. This role is full time, on-site at Phoenix Sky Harbor International Airport .
ESSENTIAL FUNCTIONS + Consults with line management, providing HR guidance when appropriate.
+ Building and maintaining an environment for our Team Members that results in a high customer focused and engaged workforce.
+ Oversee compliance with CBA , including handling grievances and union relations
+ Review onboarding and orientation for new leaders.
+ Analyzes trends and metrics, seeking opportunities and strategies to improve trends in turnover, retention and key indicators of employee and customer engagement.
+ Partner with leadership to understand current and future staffing needs.
+ Partner with Talent Team to develop workforce plans that respond to current and future staffing needs.
+ Partner with Learning & Development Team to ensure key programs are focused on front line managers and team members.
+ Ability to read and understand data to inform continuous improvement and inform decision making.
+ Manages and resolves employee relations issues.
+ Conducts effective, thorough and objective investigations.
+ Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with legal as needed/required.
+ Provides day-to-day performance management guidance to front line leaders (e.g., coaching, counseling, career development, disciplinary actions).
+ Works closely with front line leaders to improve work relationships, build morale, and increase productivity and retention.
+ Provides HR policy guidance and interpretation.
+ Provides guidance and input on business restructures, workforce planning and succession planning.
+ Identifies training needs for business and individual coaching needs.
+ Participates in evaluation and monitoring of training programs to ensure success.
+ Follows up to ensure training objectives are met.
+ Partner with HR Centers of Excellence to deliver programs to meet organizational goals.
+ Review key business performance targets and their related talent implications with business leaders.
+ Support customer retention and business development though direct involvement with key customer base.
+ Identify and drive the sharing of best practices across functions to facilitate continuous improvement.
+ Understand and mitigate corporate risk associated with relevant employment laws/policies.
QUALIFICATIONS + Bachelor's Degree in Human Resources Management or related field; in lieu of degree, 5+ years of related experience required
+ Minimum of 3 years of applicable experience in Human Resources, business operations or management
+ Appropriate experience with a large hourly & distributed workforce is a strong plus
+ Experience working with union and non-union employees preferred.
+ Bilingual (Spanish) is strongly preferred
+ Aviation industry experience preferred
+ Clear, comprehensive understanding of the link between talent and other HR initiatives and business strategy.
+ Strong consultation and communication skills.
+ Ability to effectively challenge, influence, and develop productive relationships inside and outside of HR
+ Intellectual agility, interpersonal flexibility and deep curiosity to learn
+ Exposure to strong process and project management discipline
+ Effective team player and networker
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management (
REQNUMBER : 77980
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
