Job Description: The counter sales position is designed to increase sales and customer satisfaction by efficiently and courteously assisting return customers, walk-ins, warehousing responsibilities (including some driving), and telephone customers in the selection and acquisition of needed products. Job Duties: Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts. Use electronic and published catalogs to provide product, pricing and availability information to customers. Follow company pricing and credit guidelines Quickly solve customer problems Retrieve orders from warehouse quickly and accurately Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products Promote and sell overages, damaged and discontinued items Handle customer complaints and returns, while showing a positive attitude Keep merchandising and counter areas clean and attractive Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor Assist in scheduled physical inventory counts Drive sales activity through outbound sales calls as directed by management Participate in company-sponsored sales promotions Work with other departments to resolve customer service issues in a timely manner Accurately use order entry, computerized systems and other technologies as required Perform other job duties as required by management Follow company policies and procedures Attend product training meetings Pulling, filling, packing and setting up orders for delivery and pickup. Assist with the delivery process when needed. Ability to obtain a DOT medical card. Maintain the ability to determine the status of an order at any given time. Follow any special instructions pertaining to any given order at any given time. Receive shipments, log into inventory, maintain inventory through audits. Report any quality or inventory discrepancy issues to the appropriate person. Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up. Operate a forklift safely and efficiently, maintain required certification, perform vehicle safety checks and report discrepancies to supervisor. Assist in keeping facility clean, neat, safe and operating efficiently. Attend product knowledge meetings as required by management. Present a neat and professional image. Assist in keeping facility secure. Maintain proficiency in computerized systems and other technologies as required. Follow company policies and procedures. Job Requirements: Valid Driver's License Must have prior HVAC Ability to obtain a DOT Medical Card Job Type : Full Time Pay : $16-18/hr PM2 PI207d40a35a54-26276-35395045
