Take a seat on the Xplor rocketship and join us as an Onboarding Specialist to help people succeed across the world.
We're a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they love.
You'll join our Fitness & Wellbeing vertical where we've brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets like the US, Canada, UK, Europe, Japan, Australia and New Zealand.
We offer market-leading software products like Mariana Tek, TrueCoach, Clubware, Resamania and Triib as well as Commerce Accelerating Technologies like Connect (Brandbot) and Insights (Intellihub) to gyms, health clubs, leisure, parks & recreation centers.
Job Description Reporting into the Onboarding Manager, you'll help us launch new clients onto our platform, giving every client a seamless experience. This role will lead client contact during the onboarding process and ensure a successful launch onto the Mariana Tek platform. Some of the other responsibilities you'll have:
Manage onboarding processes from start to finish.
Spearhead all client communications.
Translate client needs into actionable solutions that can be implemented via the Mariana Tek platform.
Consult clients on technical best practices and advise proposed solutions that fully leverage the Mariana Platform.
Configure platform settings based on client specifications with high levels of accuracy.
Create mobile applications for clients by working and communicating with our Engineering team.
Assist with onboarding process improvements.
Conduct quality assurance testing of client websites and Mariana Platform configurations.
Analyze data using Excel to facilitate testing and validate success.
Qualifications What would make me a good candidate?
BA or BS preferred
3+ years of experience in software implementation or customer service
Experience working in a startup or SaaS company preferred
Experience with Wordpress, Squarespace, HTML, CSS and/or JS preferred
Experience completing Excel analysis strongly preferred
Extremely well organized and detail oriented. You have the ability to wrangle, prioritize and execute against a large task list.
Onboarding involves working with a lot of data and processes. You thrive when creating order out of chaos.
Managing multiple projects simultaneously doesn't scare you.
Flexible - Some clients work early, others work late. We do what we need to do to ensure a successful launch with limited downtime.
An excellent communicator (in person, on the phone, and via Slack). You can communicate effectively with a variety of stakeholders including our clients, their developers, our partners, and everyone inside of Mariana Tek.
Highly analytical - You use data to make informed decisions. You love a good spreadsheet.
Working hours are 8am-5pm PST.
Additional Information Travel Requirements: None
Life at Xplor
You'll be part of a global network of talented colleagues who support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits:
12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
#GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
Access to free mental health support
Flexible working arrangements
Ready to apply?
To start your application, please submit your resume and we'll be in touch as soon as we can. Please include the word " moonshot " at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.
Good to know
To be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines.
Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via ******** .
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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