Implementation Specialist, Senior

Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.

Let's create tomorrow together.

Job Summary:
Be a part of a visionary team committed to exceptional customer experiences, ensuring seamless software implementations that drive high user adoption, engagement, and immediate business value.

Your Role:
Deliver strategic business process consulting and expert configuration support.
Integrate Zebra Products and Solutions into diverse customer applications.
Leverage your expertise in VoIP solutions, user management (IDPs), and IoT systems to craft solutions that exceed customer expectations.
Join a pioneering team setting new standards and best practices for our innovative software solutions.

Step into a role where your skills ignite change and your passion fuels success. Shape the future with Zebra!

This is a hybrid role (3 days per week in office) in any of the following locations - Dedham, MA; Frisco, TX; Lincolnshire, IL; and Kennesaw, GA.  

Responsibilities:
Works with customer project team to understand their business goals, business process and develops approach to configure system to support them
Develops and tests documentation which describe the specific solution and implementation requirements
Reviews test results and perform root cause analyses to identify problems
Issue validation during software release updates
Issue acknowledgement and analysis to provide solutions.
Communicate with US IS team, PMs, L2 Team, Engineering team and CLM team on implementation projects
Able to handle multiple projects independently.
Should have ability of multitasking.
Contributing to client facing billable work during implementations through Meetings / Jira / Emails
Sanity Testing and Functional Testing of application
Makes changes to or upgrades existing solution designs. Enhances and improves existing technologies to apply to new solutions
Builds productive working relationships internally and externally
Configuration and Validation support during configuration/validation phases of projects
Create Day in the Life business scenarios
JIRA ticket triage through project dashboard
Create support handover document.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.
Qualifications:
Minimum Qualifications:
Bachelor's Degree (or equivalent vocational qualification/experience)
4+ years' related experience
Background implementing or testing VoIP or UCaaS solutions i.e Cisco PBX, IDP solutions or frontline integrated solutions such as Theatro, Vocovo
Experience scoping, implementing, and executing / supporting validation of API integrations
Strong understanding of MDM (Mobile Device Management) and Launcher technologies, experience configuring such technologies for the purpose of deploying mobile applications on Android and iOS

Preferred Qualifications:
Strong communication skills (written and verbal)

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at ******. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Know Your Rights:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Conozca sus Derechos:
https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.
Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary:USD 82500.00 - USD 123700.00 Yearly
Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.