Overview
*This role can be filled as a I, II, III, or Sr Implementations Success Manager depending on applicable skills and experience*
Facilitate Sales orders with all departments within C Spire Business (CSB) and C Spire. Coordinate the orders from start to finish. Communicate, coordinate and update documentation with internal C Spire departments and our customers. Assist Sales, Sales Engineering/Solutions Engineering and Service Delivery with facilitating best design for customers when necessary.
"Customer Inspired" isn't our slogan — it's our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:
A relentless obsession to be the best in our industry
A winner mentality determined to outsmart and outdo competitors
A single-minded commitment to unbeatable customer experiences
An unapologetic passion for innovation and technology
An uncompromising drive toward continuous improvement
A steadfast devotion to doing the right thing the right way
A deep-seated dedication to accountability and ownership
Responsibilities
Maintain all sales documentation and implementation information from the beginning of service delivery through order fulfillment in Salesforce.
Work with sales team to ensure customer needs are facilitated
Work closely with and be the liaison for all departments involved with the CSB order fulfillment process
Update the customers routinely on order status
Coordinate VoIP services, circuits, connectivity, internet plus other services provided by CSB.
Create location diagrams, Network Designs, Multi-Loc connections and/or Visio drawings when necessary
Facilitate meetings and calls with customers and necessary C spire departments for complex implementations
Must understand competition of the industry and understand CSB services in their entirety
Notify appropriate management when orders become stalled
Take full ownership of facilitating the customers' needs
Other task or duties as assigned
Qualifications
Level I
REQUIRED
One year of work experience in fast-paced service delivery environment, telecommunications and/or data industries required.
Proven knowledge of telecommunications and VoIP Services required.
Proven ability to foster strong relationships with internal and external departments required.
Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.
PREFERRED
Associates degree.
Experience in project management and/or provisioning desired.
Project Coordination experience strongly preferred.
Level II
REQUIRED
Three years work experience in fast paced service delivery environment, telecommunications and/or data industries.
Proven knowledge of Telecommunications and VoIP Services required.
Project Coordination experience required.
Proven ability to foster strong relationships with internal and external departments required.
Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.
PREFERRED
Associates degree
Level III
REQUIRED
Excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity required
Project coordination experience required
Ability to foster strong relationships with internal and external departments required
Strong problem-solving skills
Proven ability to prioritize and manage multiple projects simultaneously required
Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers.
Bachelor's degree or four years equivalent work experience in fast paced telecommunications, networking or data industries required.
Senior
REQUIRED
Bachelor's degree or five years equivalent work experience in fast paced telecommunications, networking or data industries
Must have excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity
Project coordination experience required
Ability to foster strong relationships with internal and external departments
Must have proven strong problem-solving skills
Must have proven ability to prioritize and manage multiple projects simultaneously
Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers
PHYSICAL REQUIREMENTS: Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen.
