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Requisition ID :15756 Associate Referral Bonus Amount : $500.00 Employment Type : Full Time
Grade : NonExempt N9
Job Category : Business Development
Work Location : Madison, AL
State or Province : Alabama (US-AL)
Potential Work Location : United States : Alabama : Madison
BRIEF POSITION SUMMARY: DUTIES and RESPONSIBILITIES: Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics . Manages the MSC ControlPoint Solutions –which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization. Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC's mission to drive savings and improve the customer's shop floor. Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events. Collaborates with the account team to maximize customer satisfaction and future projects Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information. Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available. Communicates customer concerns to management to ensure effective and lasting problem resolution. Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required. *INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. JOB TITLE: In-Plant Solutions Specialist
EDUCATION and EXPERIENCE: College degree preferred. 2+ years inbound/ outbound telephone sales, outside sales, storeroom or inventory management, customer service or equivalent military experience required. Industry experience preferred. Relevant Military experience a plus. Metalworking knowledge and experience is a plus but not always required. SKILLS: Excellent problem-solving skills are required. Excellent customer service and sales skills are required. Excellent verbal and written communications skills are also required. Working Industrial knowledge preferred. OTHER REQUIREMENTS: A valid driver's license and the ability to travel up to 10% of the time may be required. Compensation starting at $39000 - $69300 depending on experience. .
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
Equal Opportunity Statement
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.
