Informatics Product Specialist

About myPlace Health myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish. 
Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant's preferred place.  
myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they "age in place" in the community. This is a unique opportunity to take on one of our country's most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets. 
Are you ready to make a meaningful impact in healthcare through technology? We're looking for a passionate and experienced Informatics Product Specialist to join our team and play a key role in shaping the future of our Electronic Medical Records (EMR) systems. This is a unique opportunity to drive meaningful change by improving workflows, enhancing functionality, and creating a better user experience for our healthcare providers.
As the Informatics Product Specialist, you'll collaborate closely with clinical stakeholders, operations, and development teams to ensure our EMR solutions are not only effective but truly transformative for patient care. Reporting to the Director of Clinical Informatics, you'll lead projects and implementations that bridge the gap between technology and patient outcomes—helping us deliver innovative, provider-friendly solutions that make a real difference in people's lives.
If you're mission-driven and excited to bring together people, processes, and technology to improve healthcare delivery, we'd love to have you on our team!
\n What You'll Do as Informatics Product SpecialistPerformance Monitoring & Continuous Improvement: You will oversee system performance and ensure workflows meet user needs. This includes gathering user feedback, analyzing data for product improvements, and collaborating with key teams—such as Clinical Operations and Care Delivery Ops—to address performance gaps, optimize recruitment, and enhance training. You'll also monitor system readiness and take proactive steps to resolve performance or quality issues.Stakeholder Collaboration: As a central liaison, you'll engage clinicians, administrators, and stakeholders to gather requirements, understand workflows, and identify areas for improvement within the EMR and other systems. Acting as a product evangelist, you'll share updates, secure organizational buy-in, and recommend tools or systems that drive efficiency and satisfaction.Product Vision & Development: Working closely with leadership, you'll contribute to defining system priorities and ensuring new product requirements align with end-user needs. Your healthcare IT expertise—especially with systems like PACElogic, PrimeSuite, Athena, and EPIC—will guide evaluations and implementations that enhance user experience and operational impact.Regulatory Compliance: You'll ensure all EMR solutions adhere to healthcare standards and regulations, including HIPAA and PACE-specific requirements. Staying informed about evolving standards will be critical to maintaining compliance and driving system improvements. How We Would Describe the Ideal CandidateResourceful, creative and self-driven. An individual who is passionate about building to support organizational growth. Excellent communicator with strong interpersonal skills, with the ability to engage and influence diverse stakeholdersExperienced with Agile methodologies and tools (e.g., Scrum, Kanban). Backlog management, user stories and acceptance criteria, sprint planning, testing and validationPossesses an analytical mindset with the ability to interpret data and make informed decisionsExcels at strategic, analytical, complex problem solvingDecisive, proactive, and results drivenProficient in handling confidential information autonomously and discreetly Displays initiative and a strong sense of urgencyDemonstrates a high degree of personal and professional integrity
\n$102,000 - $130,000 a year
What's in it for you? myPlace Health offers a robust compensation package for this role that includes cash compensation and other total rewards. Base pay is based on several factors including but not limited to education, relevant work and industry experience, certifications, and location of the role. Onsite roles include appropriate geographic adjustments, while remote roles are typically priced off national pay data.
Competitive Incentive Plan: Performance-based incentive plan that is beyond the industry standard Preparing you for retirement: 401k with Employer match Medical Plans to fit your needs: Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents Ancillary benefits to meet your other needs: Dental and vision plans to meet your needs of you and your dependents; health savings account, flexible spending accounts, short- and long-term disability coverages, as well as basic life insurance. myPlace is also proud to offer accident, hospital indemnity, and critical illness benefits for our team. Generous time off: PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year Professional Development top of mind: Generous CME/CEU budget and time off, and professional development opportunities Making your home office comfortable: A one-time stipend towards setting up your home office, if applicable. Family friendly environment: Family friendly policies, including paid new parent leave and new child care stipend \nYour Application Please submit your resume/CV.
Our Commitment to Diversity, Equity and Inclusion At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging.  We pride ourselves to be an equal opportunity employer.  People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
COVID-19 Vaccination Policy At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.
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