Information Assistant

Details of the offer

Job Information State of Tennessee Job Information Opening Date/Time11/12/2024 12:00AM Central TimeClosing Date/Time11/18/2024 11:59PM Central TimeSalary (Monthly)$2,867.00Salary (Annually)$34,404.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentHealth LOCATION OF (2) POSITION(S) TO BE FILLED: DEPARTMENT OF HEALTH, OFFICE OF INFORMATICS AND ANALYTICS DIVISION, DAVIDSON COUNTY This position is an on-site position Qualifications Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time work in one or a combination of the following: vital records, medical records, clerical/office support work, or customer service delivery of health information. Substitution of Education for Experience: Qualifying experience in vital records, medical records, clerical/office support work, or any customer service delivery may substitute for the required education on a year for year basis to a maximum of four years (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education). Substitution of Experience for Education: Course work credit received from an accredited college or university may substitute for the required experience on a month-month basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience). Necessary Special Qualifications: None Examination Method: Education and Experience, 100%, for Preferred Services positions. Overview Summary: Under general supervision, is responsible for vital records information assistance work of average difficulty; and performs related work as required. Distinguishing Features: An employee in this class is responsible for lead and/or advanced work providing direct assistance and information pertaining to vital record issues to the general public, various agencies, and officials. Work involves providing vital records assistance by telephone, correspondence, or in person. This class differs from the Vital Records Supervisor in that an incumbent of the latter is responsible for supervising a vital records unit. Responsibilities Coaching and Developing Others: Trains new staff or existing staff in policies and procedures of the VR offices. Interacting With Computers: Updates/Edits actual record in the database to correct information of a vital event. Amends electronic image of records of event in compliance with Vital Records laws and rules. Enters data into the special registration program to create a new certificate of birth by legal action. Keys cause of death data into Super Micar program to comply with National Center for Health Statistics agreement. Enters request data into databases to track, locate and issue a record or certify no record found. Evaluating Information to Determine Compliance with Standards: Reviews documents to determine acceptability of records as supporting evidence to amend a record. Reviews court orders, forms, applications to determine compliance with laws and rules to process new certificate of birth. Reviews applications to determine entitlement to a requested service or record of event. Resolving Conflicts and Negotiating with Others: Handles difficult or irate customers when there is a complaint concerning the services requested. Interpreting the Meaning of Information for Others: Explain and enforce Vital Records laws, rules, policies and procedures as they apply to each request. Monitoring and Controlling Resources: Monitors distribution and usage of security paper needed for issuing certified copies in central office and local health departments across the state. Monitors and orders courier envelopes, perforated paper, checks and other supplies needed for processing credit card orders. Communicating with Persons Outside Organization: Prepares correspondence requesting additional information, documents, or fees to finalize a legal process. Interacts with community agencies, such as funeral homes, health care facilities, county court clerks, and local health departments, on a daily basis to provide information to finalize a request or file a new record. Processing Information: Reviews original records of event to determine acceptability for permanent filing. Names batches to be scanned according to document types for inputting into electronic folders to be indexed. Matches required reports from community agencies, such as funeral homes and hospitals against original records to assure all known current years certificates of births and deaths and fetal death reports are filed. Coordinating the Work and Activities of Others: Acts as Lead person ensuring that required day to day tasks are carried out within the unit. Performing General Physical Activities: Retrieves original certificates from storage boxes for inclusion in a sealed record file. Places original certificates into storage boxes for permanent filing and storage. Communicating with Supervisors, Peers, or Subordinates: Reports suspicious documents, activity or behavior to supervisor for further action or investigation. Monitor Processes, Materials, or Surroundings: Accurately maintains daily cash drawer to ensure proper closeout. Monitors activities in customer service lobby to ensure safety, traffic flow, and supplies. Getting Information: Communicates with customers to gather information to process a request and/or assess their needs. Performing for or Working Directly with the Public: Responds to inquiries from the public either on the telephone, in person or by email concerning complex issues. Collects and receipts appropriate fees for certificates or services. Documenting/Recording Information: Scans documents and reviews images to ensure each document in batch is captured correctly for uploading to database. Repairing and Maintaining Electronic Equipment: Routinely maintains scanning equipment such as cleaning mirrors, roller, replacing bulbs, etc. Competencies (KSA's) Competencies: Dealing with Ambiguity Decision Quality Learning on the Fly Functional and Technical Competency Problem Solving Technical Learning Priority Setting Time Management Timely Decision Making Action Oriented Drive for Results Perseverance Approachability Boss Relationships Compassion Composure Customer Focus Dealing with Paradox Integrity and Trust Listening Patience Peer Relationships Self-Development Self-Knowledge Knowledge: Clerical Basic knowledge of computers, to include internet and Microsoft Office Customer and Personal Service Basic knowledge of mathematics Basic knowledge of human behavior and performance Public Safety and Security Skills: Active Learning Active Listening Critical Thinking Learning Strategies Skilled in the use of mathematics Monitoring Reading Comprehension Speaking Writing Skilled in adjusting actions in relations to others' actions Instructing Negotiation Persuasion Service Orientation Social Perceptiveness Problem Solving Routine Equipment Maintenance Basic Troubleshooting Management of Material Resources Time Management Abilities: Category Flexibility Deductive Reasoning Inductive Reasoning Information Ordering Mathematical Reasoning Memorization Ability to add, subtract, multiply, or divide quickly and correctly Oral Comprehension Oral Expression Problem Sensitivity Selective Attention Time Sharing Ability Written Comprehension Written Expression Arm-Hand Steadiness Dynamic Strength Extent Flexibility Auditory Attention Speech Clarity Speech Recognition Tools & Equipment Personal Computer Copier Fax Machine Telephone Scanner Cash Register TN Driver Standards State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications: A valid driver's license For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations. Please include your Driver's License Information under the Licenses and Certifications section of your application. **Agencies may allow an exception based on other factors.


Nominal Salary: To be agreed

Source: Talent2_Ppc

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