Initial Posting Date: 09/30/2024 Application Deadline: 01/01/2025 Agency: Oregon State Department of Police Salary Range: $4,737 - $7,158 Position Type: Employee Position Title: Information Systems Specialist 4 Job Description: The Oregon State Police in La Grande, Oregon is hiring for one (1) Full-Time, Permanent Information Systems Specialist 4 - Service Desk Technician.
Studies have shown that people from underrepresented backgrounds are less likely to apply for jobs unless they believe they meet all the qualifications and preferred skills described in a job description.
We are most interested in finding the best candidate for the job and recognize that candidate may be one who comes from a less traditional background.
If you meet key qualifications for the job and believe you would be a good fit, we encourage you to apply; please use your resume and cover letter to address your qualifications and the preferred skills for this position.
If you are a current OSP AFSCME employee and you wish to receive preference as an internal applicant, you must apply in Workday by end of day on 10/16/2024.
If you apply after this time, you will not receive internal preference and your interview materials will be reviewed along with external applicants.
This recruitment will remain open until 01/01/2025, or until filled, with application review dates occurring approximately every two weeks beginning 10/16/2024.
We may close the announcement at any time after this date when we have received an adequate number of applications.
If you require an alternate format to complete the employment process, or to request a copy of the position description, please contact osp.recruitingosp.oregon.gov and reference REQ-166328.
The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range.
Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete.
This information is utilized during the pay equity analysis phase.
Summary of Job Duties: In this position, you will provide personal computer installation, training, technical support, diagnostic help, and operating instructions to users of computer systems at OSP offices throughout the state, with a primary physical focus on sites in the Northeast.
You will troubleshoot personal computer and network problems.
You will also provide proactive computer support by routinely providing on-site support and maintenance and quality assurance to maintain Department software, hardware, network, and configuration standards.
You will create technical procedures and instructions for users and peers, provide technical reports, and information to management.
The Service Desk hours are 7 am - 6 pm Monday- Friday and 9 am- 5 pm Saturday and Sunday.
Minimum Qualifications/Eligibility Requirements: Three (3) years of information systems experience in: Service desk technical support, troubleshooting and maintaining Windows desktop and laptop systems, familiarity with technical support ticketing and asset tracking systems.
Must be adept in using Microsoft 365 desktop applications including, Teams, Outlook, Excel, Word, and PowerPoint.
Knowledgeable in managing IT inventory hardware and software; OR An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND One (1) year of information systems experience in: Service desk technical support, troubleshooting and maintaining Windows desktop and laptop systems, familiarity with technical support ticketing and asset tracking systems.
Must be adept in using Microsoft 365 desktop applications including, Teams, Outlook, Excel, Word, and PowerPoint.
Knowledgeable in managing IT inventory hardware and software Preferred Skills: Experience with Active Roles, desktop imaging, printer management, and support of peripheral devices.
Experienced in IT Customer Service Tier 1-3 troubleshooting and support, direct and virtual.
Experience with analyzing, developing, implementing, and coordinating IT tasks and processes.
Experience using ticketing and asset tracking systems.
Technical and non-technical training and documentation writing experience.
This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.
Special Qualifications: Must possess a valid Driver's License.
Must be LEDS certified or be able to obtain certification upon hire.
Selection Process: The process will be comprised of the following evaluation assessment (subject to change).
Interview How to Apply: Apply in Workday by the deadline listed above, failure to submit your application by 11:59PM of the above listed date will result in automatic disqualification of your application.
You must submit a resume demonstrating your experience as it relates to the minimum qualifications for the position.
In addition to a resume, you must submit a cover letter - no more than two pages in length - addressing how you meet the preferred skills for this position.
Failure to attach a resume addressing the minimum qualifications and a cover letter addressing the preferred skills will result in disqualification of your application.
Please submit these documents in either MS Word or PDF format.
This position is covered by an AFSCME Collective Bargaining Agreement.
Current OSP AFSCME Local 896 employees who meet the minimum qualifications of this position will be given preference in the selection process.
Current OSP employees should refer to the Filling of Vacancies policy for additional information.
The Oregon State Police does not offer visa sponsorships.
Additional Information: Diversity, Equity, and Inclusion at OSP Background Hiring Information Employee Benefits Veterans Employment in State Government Pay Equity Information & Resources What You Need to Know to Get the Job