Information Systems Specialist,

Summary

This position is located in the Division of Administration, in Arlington, VA of the Federal Deposit Insurance Corporation.
The incumbent of this position will support critical technology systems and solutions and automate operational activities and reports.


Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.


This job is open to Individuals with disabilities Federal employees - Competitive service
Current or former competitive service federal employees.
Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Land & base management
Certain current or former term or temporary federal employees of a land or base management agency.
Military spouses Family of overseas employees
Family members of a federal employee or uniformed service member who is or was, working overseas.
Peace Corps & AmeriCorps Vista Special authorities
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Veterans Clarification from the agency

This position is open to applicants with status (i.e., current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility); those eligible for appointment under special hiring authorities; and veterans eligible for VEOA appointment.


Applicants without status should apply under FDIC announcement 2024-DOA-DB734 to be considered.


Duties Provides technical support, training and end-user support to DOA staff and managers on the effective use of existing DOA applications.
Monitors and recommends efficient methods to staff in the effective and efficient use of assigned automated IT solutions.
Develops detailed specifications and procedures to incorporate automated systems into DOA operations.
Understands existing and emerging technologies and their applicability in the software implementation environment [e.g., vendor or open source, citizen development platforms, Service Oriented Architectures (SOA).
Tests, debugs, and maintains detailed instructions (programs) for computers to follow and ensure performance of their intended functions.
Analyzes user requirements and translates into technical specs.
Advises management concerning major aspects of system design, such as what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
Develops, creates and presents data-driven interpretations, models and dashboards for use by SMEs to improve business line decisions or outputs.
Integrates data from various DOA systems, externally hosted cloud solutions, datasets and/or surveys to provide meaningful information and identify significant trends which require timely management review using enterprise technology platform, data ETL (extraction, transformation and load) and Business Intelligence tools.
Conducts analysis of policy, organization, internal controls, productivity, cost/benefit, work methods and procedures, and information documentation.
Develops or selects, integrates, and transitions software technology.
Maintains an awareness of the different programming languages used based on the purpose of the program, individual focus and area supported (e.g., specialist, generalist), and the organization.
Collaborates with other functional and IT units to produce needed business and IT outcomes.
Requirements Conditions of Employment

Registration with the Selective Service.


U.S.
Citizenship is required.


Employment Conditions.


Completion of Financial Disclosure may be required.


Background Investigation (BI) required

Qualifications

Qualifying experience may be obtained in the private or public sector.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g.
Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Additional qualifications information can be found here.


To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the grade 12 level or above in the Federal service.
Specialized experience is experience in providing IT customer service and support; conducting maintenance, operations and user support for enterprise software applications; and development in or maintenance of Appian, Microsoft PowerPlatform, UI Path, PeopleSoft or ServiceNow.


Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.


Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 "well qualified" for this position.
For more information, Click Here.


Education

There is no substitution of education for the experience for this position.


Additional information

Selectee(s) for this position will be required to report to their duty station office two days per week.


Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.


To read about your rights and responsibilities as an applicant for Federal employment, click here.


If selected, you may be required to serve a probationary or trial period as applicable to appointment type.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.

In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees.
These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.

To find out more, click here.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement.
Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination.
Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.


Your resume will also be evaluated to measure your responses to the assessment questions.
If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.


Top ranked candidates will be referred to the selecting official for further review and consideration.


The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below.


Skill in creating analytics.
Skill in creating dashboards.
Ability to provide technical support on applications and generate user support materials and resources.
Ability to analyze policy / guidance and produce system-related analyses.
Skill in developing custom solutions across multiple languages, and software.
Skill in developing solutions in citizen development technologies such as Microsoft PowerPlatform, Appian, Tableau, UI Path, etc.
Skill in gathering and managing requirements / user stories / use cases.
Skill in advising customers and leadership on technological solutions and partnering with stakeholders.


You do not need to respond separately to these KSAs.
Your answers to the online questionnaire and resume will serve as responses to the KSAs.


You may preview questions for this vacancy. Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.

In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees.
These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.

To find out more, click here.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

If you are applying under any special hiring authority you MUST submit proof of eligibility with your application.

Failure to provide all of the required documentation as stated in this vacancy announcement may result in an ineligible determination or may affect your consideration status.
Please review the following to determine your eligibility and which document(s) is required to complete your application:
VETERANS EMPLOYMENT OPPORTUNITY ACT (VEOA) ELIGIBLES AND SPECIAL HIRING AUTHORITIES FOR VETERANS: If you are applying for consideration under VEOA and special hiring authorities for veterans, click here.
You must submit documentation (e.g., DD-214, VA Letter, SF-15, etc.)
to demonstrate veterans' eligibility.

SPECIAL APPOINTING AUTHORITIES FOR PEOPLE WITH DISABILITIES: If you are applying for consideration under special appointing authorities for people with disabilities, you will be required to provide proof of disability documentation to specify that you are a person who (1) has a severe physical disability; (2) an intellectual disability; or (3) a psychiatric disability. The documentation does NOT need to detail your specific disability, medical history, or need for accommodation, however; the letter MUST clearly state that you are eligible for appointment under this authority and that your eligibility is based on a severe physical disability; an intellectual disability; or a psychiatric disability.
THE DOCUMENTATION MUST HAVE BEEN OBTAINED FROM: (a).
Licensed medical professionals; or (b).
State or private vocational rehabilitation specialists; or (c).
Any Government agency (e.g., VA, etc.)
that issues or provides disability benefits.
THE DOCUMENTATION MUST INCLUDE: a statement that you are eligible based on one of the following: severe physical disability, an intellectual disability, or a psychiatric disability. To view sample Schedule A proof of disability letters, click here, and for more information on this special appointing authority, click here.
Please note that employees hired under this Schedule A hiring authority will be required to complete a Standard Form 256 to identify their disability status.

INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility.
For more information, click here.

CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLES WITH COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action that shows: (1) permanent or career-conditional tenure (codes 1 or 2, in block 24), and (2) position occupied in the competitive service (code 1, in block 34).
If reinstatement eligible, include your Career/Career conditional SF-50.
To be considered as a non-competitive eligible candidate, the SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.

NONCOMPETITIVE CONVERSION ELIGIBLES UNDER A PATHWAYS PROGRAM: If you are applying under this noncompetitive conversion authority, you must provide proof of program completion.
A letter from your current agency certifying completion is acceptable documentation.

FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50.
The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To begin, click the "Appl