Information Technology Generalist Administrator 1 (Local Government) - Bedford/Somerset Mh/Id

Salary: $51,500.00 Annually Location : Somerset County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-2024-10710-L0464 Department: Local Government Division: HS Bedford-Somerset Co Mh/Id U Opening Date: 10/28/2024 Closing Date: 11/10/2024 11:59 PM Eastern Job Code: L0464 Position Number: 80003331 Union: Non-Union Bargaining Unit: LG Pay Group: LG Bureau / Division Code: 88213456 Bureau / Division: Bedford Somerset Developmental and Behavioral Health Services Worksite Address: 245 West Race Street City: Somerset, Pennsylvania Zip Code: 15501 Contact Name: Jen Georg Contact Phone: 814.443.4891 Contact Email: Jennifer.Georgdbhs.co THE POSITION Thank you for viewing our job posting We are Bedford-Somerset DBHS, a local county government agency providing services to individuals with developmental disabilities and/or behavioral health concerns.
Learn more about us at www.dbhs.co.
The IT Generalist Administrator works with considerable latitude and independence to provide oversight and support functions in all areas of information technology for the Bedford-Somerset Developmental & Behavioral Health Services agency.
This is an advanced technical information technology position with a mission to implement changes to IT services by taking a holistic - people, process, technology - approach in all aspects of change including planning, designing, building, testing, training, communications and deployment activities.
Full-time positions include excellent benefits Healthcare coverage, pension plan, student loan reimbursement program, flexible spending account, and paid holidays.
We encourage work/life balance with alternative work schedule options and wellness time.
Family friendly agency with paid time off, paid sick time, employee assistance program, and family medical leave.
Apply today to start a new career in information technology DESCRIPTION OF WORK This position provides oversight and supervision of the Agency's Management Information Systems (MIS) Technology Department.
Responsibilities include applications and business process development in a complex system; networking; database administration and information technology support; planning and directing software development; and support of voice communication for telephones, cellular telephones, and e-mails.
Directs the installation and support of the in-house programmed software along with state-issued software and web-based and/or server-based applications.
Direct and coordinate MIS project development and system enhancement efforts.
Provide direction to IT Service Provider technicians as needed.
Plan and direct the implementation of organizational training schedules and curriculum to agency users.
Work cooperatively with the agency's Executive Administrative Team in providing recommendations and justifications for changes in policies and procedures, budget development, monitoring and requests.
Facilitates committee to determine problems and objectives with existing processes and their use of existing systems and equipment and identifies strategies to problem solve and/or enhance the system.
Directs time studies, studies data, conducts research, and reports findings.
Evaluate all options to determine what will best meet the users and agency's needs, along with what is most cost effective.
Responsible for the development and maintenance of the MIS department policy and procedures.
Coordinates, assists, and provides guidance to the agency's software with installation of new users.
Ensures system is secure and up to industry standards including meeting all HIPAA security requirements.
Oversee data security, back-up of data, and recovery of data.
Oversee the assignment and maintenance of user ID's.
Monitor IT equipment inventory and make recommendations for hardware and software purchases.
Provides day-to-day supervision of IT Staff.
Attends trainings, conferences, and meetings as required.
Keeps abreast of new information technology services, products, and information technology developments.
Reviews technical manuals and other literature.
Perform other related duties as assigned.
This position has a shared responsibility for assisting the Agency's executive team with overseeing and monitoring the Agency's operations 24/7.
This position may be required to work remotely during scheduled times off, off hours and/or weekends, or have the need for flexibility to work remotely during regular business hours, and therefore this position is considered an ongoing hybrid position for business necessity.
Work Schedule and Additional Information: Full-time employment, 37.5 hours per week Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
On occasion, staff may work hours outside of the set work week to complete projects, meet work demands, or in the event of an emergency.
You will receive further communication regarding this position via email.
Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: One year as an Information Technology Generalist 2 (LG), Information Technology Generalist 2, Applications Developer 2, Database Analyst (LG), Database Analyst, Information Security Specialist 1, Network Specialist 2 (LG) or Network Specialist 2; or Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field; or One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or An equivalent combination of experience and training.
Other Requirements: You must meet the PA residency requirement.
For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
Legal Requirements: You must pass a background investigation.
This position falls under the provisions of the Older Adult Protective Services Act.
Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.
Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.
Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans: Pennsylvania law (51 Pa. C.S.
7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.
To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreferencepa.gov.
Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.
All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position.
No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or: your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary.
Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01 Have you been employed with the Commonwealth of Pennsylvania as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2 for one or more years full-time?
Yes No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below.
The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision.
If you claimed you do not have experience, type N/A in the text box below.
03 Have you been employed by a Pennsylvania local government agency in a civil service covered position as an Information Technology Generalist 2 (LG), Database Analyst (LG), or Network Specialist 2 (LG) for one or more years full-time?
Yes No 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below.
The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision.
If you claimed you do not have experience, type N/A in the text box below.
05 Do you possess one or more years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services?
Yes No 06 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below.
The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision.
If you claimed you do not have experience, type N/A in the text box below.
07 How much graduate coursework have you completed in an Information Technology field?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision.
Unofficial transcripts are acceptable.
You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left.
You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report.
We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES).
A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left.
You will not be able to add a document to the application after it has been submitted.
A conferred master's degree 30 credits or more 15 but less than 30 credits Less than 15 credits None 08 You must complete the supplemental questions below.
These supplemental questions are the exam and will be scored.
They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position.
Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification.
You must complete the application and answer the supplemental questions.
Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification.
Any misrepresentation, falsification or omission of material facts is subject to penalty.
If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully.
Determine and select which "Level of Performance" most closely represents your highest level of experience/training.
List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.
The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.
In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our Yes 09 WORK BEHAVIOR 1 - PROJECT MANAGEMENT Plans and coordinates business process redesigns through interviews, walk-throughs, flowchart activities, and monitoring current industry developments.
Determines the job study scope, creates project schedule, identifies risks, and defines individual roles and responsibilities to ensure adherence to the project plan.
Levels of Performance Select the Level of Performance that best describes your claim.
A. I have experience planning and coordinating studies and projects and obtaining information from involved parties needed for project completion.
B. I have experience coordinating studies and projects.
I was responsible for obtaining information from involved parties; however, someone else initially planned the project in which I was involved.
C. I have successfully completed college-level coursework in project management, project planning and implementation, or strategic planning.
D. I have NO experience or coursework related to this work behavior.
10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.
Please be sure your response addresses the items listed below which relate to your claim.
If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience The specific duties you performed related to project management Type(s) of projects you planned and coordinated Your level of responsibility 11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below.
If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University Course Title Credits/Clock Hours 12 WORK BEHAVIOR 2 - VENDOR MONITORING AND COMPLIANCE Evaluates information technology vendor performance and compliance to determine the necessity for amendments, extensions, or termination in accordance with established information technology contract and procurement policies.
Takes corrective action when issues of non-compliance or poor performance are discovered.
Levels of Performance Select the Level of Performance that best describes your claim.
A. I have experience evaluating vendor performance and compliance to ensure adherence to contract requirements.
I was responsible for taking action when negative trends were discovered.
B. I have experience evaluating vendor performance and compliance to ensure adherence to contract requirements.
I made recommendations for someone else to take action when negative trends were discovered.
C. I have successfully completed college-level coursework in contract management, procurement, business administration, logistics, contract law, or supply chain management.
D. I have NO experience or coursework related to this work behavior.
13 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.
Please be sure your response addresses the items listed below which relate to your claim.
If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience The specific duties you performed related to vendor monitoring and compliance Your level of responsibility 14 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below.
If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University Course Title Credits/Clock Hours 15 WORK BEHAVIOR 3 - TECHNICAL ASSISTANCE Provides guidance to users, managers, and other information technology professionals related to information technology project planning, design, implementation, operation, security, and quality assurance.
Levels of Performance Select the Level of Performance that best describes your claim.
A. I have experience troubleshooting and resolving information technology issues.
I was responsible for RESOLVING ALL LEVELS of technical questions and issues.
I was the escalation point for complex issues referred by lower-level technicians.
B. I have experience troubleshooting and resolving information technology issues.
I was responsible for RESOLVING ROUTINE questions and issues but referred more complex technical issues to a higher-level technician for resolution.
C. I have successfully completed college-level coursework related to information technology network troubleshooting D. I have NO experience or coursework related to this work behavior.
16 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.
Please be sure your response addresses the items listed below which relate to your claim.
If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience Your experience troubleshooting and resolving information technology issues Your level of responsibility 17 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below.
If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University Course Title Credits/Clock Hours Required Question