Information Technology Help Desk Analyst

IT Help Desk Analyst 6 Month Contract (Likely to extend or convert to FT) Fully onsite Description: Provides phone, manufacturing floor and remote support to end users for computer, application, system, device, access and hardware issues.
Identifies, researches and resolves technical problems of moderate complexity.
Responds to telephone, email and on line requests for technical support.
Documents, tracks, and monitors the problem using applicable systems and tools.
May coordinate with other teams or departments to resolve user problems.
Requires an associates degree or its equivalent.
Works under moderate supervision.
Requires 2-4 years of related experience.

Required to be on-site in La Grange, GA, between 8am and 5pm.

Will provide after hours on-call support every few weeks.

Expected to be able to travel between 4 locations in La Grange, GA, with occasional visits to a location in Dalton, GA.
Expected skills: Desire to learn and improve Windows 7, 10, and 11 set up and support Office 365 support Desktop and label printer support SMB network basic troubleshooting and support Bonus skills: Windows server administration Office 365 administration Desktop set up scripting PowerShell scripting