Information Technology Specialist Systems Administration

Full job description Duties The incumbent of this position serves as a Team Lead. Under the supervision and direction of the AO Operations and Support Division Chief, the incumbent oversees the overall operations and support of a wide range of IT services, including data, voice, and video, which support AO staff and contractors in multiple locations to include Charleston, SC, Washington, DC, and San Antonio, TX. This position, located in Charleston, SC, provides support for the Probation and Pretrial Service Office (PPSO) Federal Probation and Pretrial Academy's (FPPA) standard information technology business productivity service requirements. These services include Service Desk and deskside support, asset management, print management, and local area network support.


Duties of the position include but are not limited to:
Providing standard IT resources necessary to maintain business productivity operations of the academy; supporting reaccreditation of the Initial Probation and Pretrial Services training program; and assisting with FPPA's compliance with AO IT Security Initiatives. Providing government oversight and direction of contract staff focusing on managing multiple layers of end-user and system support, starting with the AO's Services Desk (Help Desk), and serving as a point of contact for AO IT service requests, problem reporting, resolution tracking and reporting. Assisting with the management of IT infrastructure assets, including desktop hardware and software, mobile devices, conferencing equipment, routers, switches, and servers, and supporting related AO IT services. Overseeing the restoration to normal service operation as quickly as possible to minimize the impact to operations. Implementing the "Incident Management" process and carrying out the respective reporting procedure ensuring service level targets are met. Reviewing hardware and peripheral IT equipment incidents to identify trends and recurring issues. Implementing standardization of all computing devices including Desktop, laptop, printers, and mobile device endpoints. Monitoring the use and deployment of software licensing and upgrades. Establishing continuous process improvement cycles whereby performance, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Coordinating outage procedures, communicating to end users and escalating to outside teams/vendors. Fostering teamwork across teams to gather information, assess and resolve incidents. Participating in AOTO's internal change management for AOTO's local IT solutions and LAN infrastructure. Participating in AOTO's Problem Management review and providing critical feedback to AOTO Engineers for solutions. Requirements Conditions of Employment CONDITIONS OF EMPLOYMENT All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit All new AO employees are required to identify a financial institution for direct deposit of pay before appointment. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation. Qualifications Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.



Specialized Experience : Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in ALL of the following: Overseeing, directing, developing, and leading a team of IT professionals at all levels with varying skill sets, including contractor support; Managing voice, data and video services supporting a large (2500+ users) organization, Tracking and analyzing help desk tickets; Managing inventory (hardware and software), version control, cyclical replacement, and security; and Implementing and maintaining Service Level Agreements (SLAs); and Ensuring operational effectiveness and streamlining services through development of repeatable processes. Education This position does not require education to qualify.
Additional information The AO is an Equal Opportunity Employer.


Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.


You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
For this job announcement the following documents and/or information are required:
Resume - Any written format you choose to describe your job-related qualifications. Citizenship - Include country of citizenship on resume. Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status. Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.


The complete application package must be submitted by 05/20/2024 to receive consideration.
To begin, click
Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement. To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. Click the following link to view and print the occupational questionnaire Agency contact information Kymberli Camber Phone Email Address Department of Technology Services
One Columbus Circle, NE
Washington, DC 20544
US
Next steps After a review of your complete application is made, you will be notified of your rating and referral to the hiring official if determined qualified. If further evaluation or interviews are required, you will be contacted.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents For this job announcement the following documents and/or information are required:
Resume - Any written format you choose to describe your job-related qualifications. Citizenship - Include country of citizenship on resume. Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status. Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help This job is open to Federal employees - Competitive service Current or former competitive service federal employees.
Federal employees - Excepted service Current excepted service federal employees.
The public U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Veterans Clarification from the agency This announcement is open to applicants who live in the Charleston, SC commuting area and/or federal judiciary employees nationwide.